Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells.
CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue.
Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails.
The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score.
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Description
VOZIQ AI is an innovative cloud-based platform that utilizes artificial intelligence to cater specifically to subscription-driven enterprises, focusing on safeguarding and enhancing recurring revenue by converting customer data into valuable insights. By employing sophisticated machine learning algorithms, it processes both structured and unstructured information, such as customer interactions, usage patterns, payment histories, and sentiment analysis, to create dynamic customer profiles and predictive scoring models. This functionality empowers organizations to pinpoint high-value and potentially at-risk customers, forecast churn rates, and uncover the underlying factors influencing customer behavior, enabling proactive strategies to be implemented. Additionally, it facilitates automated and tailored marketing campaigns across various channels, such as marketing and contact centers, aiding businesses in boosting customer retention, refining pricing strategies, and maximizing customer lifetime value through personalized offers and engagement tactics. Furthermore, VOZIQ AI provides an extensive library of pre-trained machine learning models and advanced micro-segmentation features that effectively categorize customers for more informed decision-making. This comprehensive approach ensures that subscription-based businesses can navigate the complexities of customer relationships with greater efficiency and insight.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Amazon Web Services (AWS)
No
Desktop.com
Yes
Freshdesk
Yes
Google Cloud Platform
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Kapiche
Yes
Keap
Yes
Microsoft Azure
No
Microsoft Edge
No
Integrations
Amazon Web Services (AWS)
Yes
Desktop.com
No
Freshdesk
No
Google Cloud Platform
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Kapiche
No
Keap
No
Microsoft Azure
Yes
Microsoft Edge
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CustomerGauge
Founded
2007
Country
Netherlands
Website
customergauge.com
Vendor Details
Company Name
VOZIQ AI
Founded
2012
Country
United States
Website
www.voziq.ai/
Product Features
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Customer Success
Account Alerts
Yes
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
Yes
Onboarding
No
Revenue Management
Yes
Usage Tracking / Analytics
Yes
Win / Loss Analysis
Yes
Product Features
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
No
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No