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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Typically, conventional satisfaction surveys garner a response rate of only 3% to 5% from customers. However, our users generally experience a much higher engagement, with response rates ranging from 40% to 60%. This impressive performance can be attributed to our strategic follow-up methods and a survey design that is both highly efficient and user-friendly. We take care of the optimization process for you, ensuring that gathering feedback is seamless. Additionally, our automatically generated reports allow you to explore your data thoroughly. You can analyze customer satisfaction based on various factors, such as the products they purchased, the timing of their first purchase (like during the holiday season or Black Friday), the total number of orders they’ve made, and their geographical location. The Net Promoter Score, a key indicator of customer loyalty introduced in the Harvard Business Review in 2003, has gained traction and is now utilized by over two-thirds of Fortune 1000 companies. By simply uploading your customer emails or setting up automated survey schedules, you can track the NPS of different customer segments over time. Furthermore, leverage your insights by integrating with over 1,000 applications available on Customer.guru, expanding the possibilities for customer engagement and satisfaction analysis. This comprehensive approach to feedback not only enhances customer relationships but also drives business growth.

Description

Suggestar provides an effortless mobile feedback platform that not only increases the volume of responses but also delivers insightful results. Regardless of whether you manage a single site or a franchise with several outlets, Suggestar is adaptable to fit your current requirements. Reach out to us to explore how we can cater to your business's specific needs. A representative from Suggestar will be eager to walk you through our offerings. You can customize the order of your questions or shuffle them randomly in real time, creating a quick and user-friendly survey experience that encourages high response rates without needing incentives. Participants can select “No, Maybe, or Sure,” followed by an open-ended question that invites them to elaborate on their thoughts. For those with multiple locations, you can create distinct survey links to effectively analyze and compare the performance across various sites, ensuring you gain valuable insights tailored to each location's feedback. This approach not only enhances engagement but also helps you refine your strategies based on direct customer input.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Easyflow Yes 
Integry Yes 
Wufoo Yes 
Zapier Yes 

Integrations

Easyflow No 
Integry No 
Wufoo No 
Zapier No 

Pricing Details

$10.00/month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Customer.guru

Founded

2016

Country

Czech Republic

Website

customer.guru

Vendor Details

Company Name

Suggestar

Founded

2012

Country

Canada

Website

www.suggestar.com

Product Features

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library Yes 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video Yes 

Alternatives

Alternatives

BlueX Reviews

BlueX

Explorance