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Description
Typically, conventional satisfaction surveys garner a response rate of only 3% to 5% from customers. However, our users generally experience a much higher engagement, with response rates ranging from 40% to 60%. This impressive performance can be attributed to our strategic follow-up methods and a survey design that is both highly efficient and user-friendly. We take care of the optimization process for you, ensuring that gathering feedback is seamless. Additionally, our automatically generated reports allow you to explore your data thoroughly. You can analyze customer satisfaction based on various factors, such as the products they purchased, the timing of their first purchase (like during the holiday season or Black Friday), the total number of orders they’ve made, and their geographical location. The Net Promoter Score, a key indicator of customer loyalty introduced in the Harvard Business Review in 2003, has gained traction and is now utilized by over two-thirds of Fortune 1000 companies. By simply uploading your customer emails or setting up automated survey schedules, you can track the NPS of different customer segments over time. Furthermore, leverage your insights by integrating with over 1,000 applications available on Customer.guru, expanding the possibilities for customer engagement and satisfaction analysis. This comprehensive approach to feedback not only enhances customer relationships but also drives business growth.
Description
Conduct a multiple-choice survey that allows for various responses, typically utilized to gather feedback on features, products, or menus. Participants can select from an extensive range of colors, or if you desire a more tailored appearance, you can utilize a color palette for an even more personalized touch. Essentially, you have access to a limitless array of colors to enhance the visual appeal of your survey. You can be confident that your survey operates seamlessly on mobile devices, as Qeryz is designed to excel in today's mobile-centric world. To minimize disruption to your website's layout, we've made it possible to position Qeryz in either the lower-left or lower-right corner of your site. Capture important metrics by automatically calculating your site's Net Promoter Score (NPS), and easily identify respondents through our unique identifier feature. Empower your users to express their thoughts freely with textbox surveys, which provide valuable qualitative insights to uncover the underlying reasons behind their feedback. Implement multi-part, multiple-choice surveys tailored to your audience, allowing you to adapt subsequent questions based on the responses given by your users. This level of customization not only enhances engagement but also enriches the overall data collection process.
API Access
Has API
API Access
Has API
Integrations
Easyflow
Integry
Wufoo
Zapier
Pricing Details
$10.00/month
Free Trial
Free Version
Pricing Details
$15 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Customer.guru
Founded
2016
Country
Czech Republic
Website
customer.guru
Vendor Details
Company Name
Qeryz
Founded
2014
Country
Philippines
Website
qeryz.com
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
