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Description
Typically, conventional satisfaction surveys garner a response rate of only 3% to 5% from customers. However, our users generally experience a much higher engagement, with response rates ranging from 40% to 60%. This impressive performance can be attributed to our strategic follow-up methods and a survey design that is both highly efficient and user-friendly. We take care of the optimization process for you, ensuring that gathering feedback is seamless. Additionally, our automatically generated reports allow you to explore your data thoroughly. You can analyze customer satisfaction based on various factors, such as the products they purchased, the timing of their first purchase (like during the holiday season or Black Friday), the total number of orders they’ve made, and their geographical location. The Net Promoter Score, a key indicator of customer loyalty introduced in the Harvard Business Review in 2003, has gained traction and is now utilized by over two-thirds of Fortune 1000 companies. By simply uploading your customer emails or setting up automated survey schedules, you can track the NPS of different customer segments over time. Furthermore, leverage your insights by integrating with over 1,000 applications available on Customer.guru, expanding the possibilities for customer engagement and satisfaction analysis. This comprehensive approach to feedback not only enhances customer relationships but also drives business growth.
Description
Completing tedious forms can be a real hassle, but with MetaSurvey, it transforms into an engaging experience that feels like a game. This platform provides a lighthearted and enjoyable way for your customers to participate, allowing you to delve into their preferences through gamified surveys. Featuring a clean user interface and a delightful swipe experience, you can create an unlimited number of surveys and questions tailored to your vision. Maximize your feedback collection by unlocking limitless responses, gaining invaluable insights into your customers' thoughts on checkout and shipping using a Likert scale. Manage the results seamlessly with its efficient survey builder that is both light and functional. The intuitive design makes it easy to share surveys via social media, email, or embed them in your website, and you can even generate a QR code for offline customers. Instead of spending hours navigating through complex applications, you can set up a survey in just five minutes! The platform emphasizes essential statistics and graphical representations while filtering out unnecessary data, allowing for easy export and analysis in CSV format. You can edit your surveys effortlessly in one tab while previewing them in another, with all modifications being automatically saved with each adjustment made. This user-friendly approach ensures you can focus on understanding your customers without the hassle of complicated tools.
API Access
Has API
API Access
Has API
Integrations
Zapier
Easyflow
Google Sheets
Integry
Microsoft Excel
Pabbly Connect
Wufoo
Integrations
Zapier
Easyflow
Google Sheets
Integry
Microsoft Excel
Pabbly Connect
Wufoo
Pricing Details
$10.00/month
Free Trial
Free Version
Pricing Details
$23 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Customer.guru
Founded
2016
Country
Czech Republic
Website
customer.guru
Vendor Details
Company Name
MetaSurvey
Country
United States
Website
getmetasurvey.com
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
