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Description
Customer Alliance was founded in Berlin in 2009. Since then, thousands of chain and independent hotels around the world have teamed up with Customer Alliance's 90+ employees. They work together to improve their online reputations and increase their revenue. One industry-leading solution allows hotels to collect, distribute, analyze, and report on their guests' reviews across the internet. This gives them an insight into their hotel’s performance. This allows hotels to better understand their guests and increase their revenue.
Description
A hotel with 80 rooms can anticipate a 30% boost in monthly revenue by implementing a mobile ordering system that enables guests to place orders from their rooms, the pool, or any area within the establishment. With this convenient service, the issue of long wait times that often leads to negative reviews will be eliminated thanks to Tiniva. Additionally, the hotel could reduce housekeeping costs by as much as 20% per month by giving guests the choice of less frequent room cleaning. However, it is important to recognize that hotels are primarily hospitality businesses and may not have the expertise to develop technology that enhances guest engagement. This is precisely where we come in; our goal is to equip hotels with top-tier upselling tools that not only enrich the guest experience but also drive revenue growth through personalized upselling strategies. By focusing on improving service efficiency and guest satisfaction, we can significantly enhance the overall hotel experience.
API Access
Has API
API Access
Has API
Integrations
3S POS
Agoda
Apple Pay
Cashfree Payments
CaterSOFT Occasion
Facebook
Google Pay
Stripe
Toast
WhatsApp
Integrations
3S POS
Agoda
Apple Pay
Cashfree Payments
CaterSOFT Occasion
Facebook
Google Pay
Stripe
Toast
WhatsApp
Pricing Details
79.00€ / month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CA Customer Alliance GmbH
Founded
2009
Country
Germany
Website
www.customer-alliance.com/en
Vendor Details
Company Name
Tiniva
Founded
2021
Country
India
Website
tiniva.com
Product Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Product Features
Online Ordering
Integrated Gift Cards
Menu / Product View
Mobile Ordering
Push Notifications
Reporting / Analytics
Rewards / Loyalty Program
Secure Payment Processing
Store Locator
White-Label