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Description
CrystalQore focuses on enhancing customer experience and communication technology by providing a range of solutions, including CCaaS, contact center integration, AI-driven automation, conversational AI, API integration, cloud services, CRM integration, and omnichannel communication options. Their innovative approach ensures that businesses can seamlessly connect with customers across various platforms.
Description
Verint Open CCaaS represents a cutting-edge contact center as a service platform designed for the modern consumer. With its AI-driven capabilities, it focuses on achieving immediate business results while enhancing customer experience. This platform enables organizations to boost their operational capacity and improve customer interactions simultaneously. By addressing critical business challenges, the AI-powered solution aims to deliver measurable returns on investment. There's no need for a complete overhaul of existing systems, as Verint allows businesses to retain their current investments. In contrast to conventional CCaaS solutions that emphasize telephony and require extensive human resources, Verint Open CCaaS employs intelligent bots to streamline operations, leading to improved customer experiences. This advanced contact center solution is crafted to enhance automation across both voice and digital channels, providing valuable AI-driven outcomes right away. Verint Open CCaaS Essentials equips businesses with a comprehensive suite of digital tools for their contact centers, allowing for an optimal combination of digital and voice agents to create a hybrid service model that meets diverse needs. Such versatility positions companies to adapt effectively to evolving customer expectations.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Kosmoy
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ClearConverse
Founded
2017
Country
United States
Website
www.clearconverse.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/the-open-ccaas-imperative/
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing