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Description

The Critical Mention Earned Media Suite offers the most reliable and up-to-date media monitoring for global TV, Radio and Online News. It also includes robust earned media analytics, the most accurate and regularly updated media contact and influencer databases.

Description

ListenFirst is trusted by the world's most prominent brands as the leading social analytics solution. We offer a one-stop-shop solution for optimizing social media marketing. ListenFirst was founded in 2012. It has received multiple awards, including the 2020 SIIA CODiE Award, the 2020 Cynopsis Award for Outstanding Data Solutions, the 2020 High Performer Recognition, MarTech Breakthrough Award, and a MarTech Breakthrough Award, for Best Social Media Monitor Software. It is also one of Inc. 500’s fastest-growing companies. ListenFirst was founded in 2012. It is trusted by global brands such as AT&T and Amazon, NBCUniversal and Peloton, and is regularly featured on The Wall Street Journal. Variety, Ad Age and Forbes.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Axis LMS No 
Google Analytics Yes 
Slack Yes 

Integrations

Axis LMS Yes 
Google Analytics No 
Slack No 

Pricing Details

Customized Pricing
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Critical Mention

Founded

2005

Country

United States

Website

www.criticalmention.com

Vendor Details

Company Name

ListenFirst

Founded

2012

Country

United States

Website

www.listenfirstmedia.com

Product Features

Brand Management

Approval Process Control No 
Artwork Management No 
Asset Management No 
Change Management No 
Fulfillment Distribution No 
Project Management No 

Media Monitoring

Alerts / Notifications Yes 
Broadcast Media Monitoring Yes 
Content Translation Yes 
Dashboards / Reporting Yes 
Export Results Yes 
Online News Monitoring Yes 
Podcast Monitoring Yes 
Print Media Monitoring Yes 
Social Media Monitoring Yes 

Public Relations

Article Author Database Yes 
Auto-Update Media Lists Yes 
Campaign Management No 
Clippings Management Yes 
Communications Calendar No 
Contact Management No 
Digital Asset Management No 
Direct Mail Management No 
Email Distribution No 
Press Monitoring Yes 
Press Release Builder No 

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation No 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics Yes 
Social Media Monitoring Yes 
White Label No 

Social Media Analytics Tools

Campaign Analytics No 
Competitor Monitoring No 
Customizable Reports No 
Engagement Tracking No 
Influencer Tracking No 
Multi-Channel Data Collection No 

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis No 
Configurable Alerts No 
Customer Engagement No 
Dashboard No 
Impact Scoring No 
Influencer Tracking No 
Reputation Management No 
Sentiment Analysis No 
Trend Tracking No 

Product Features

Social Media Analytics Tools

Campaign Analytics Yes 
Competitor Monitoring Yes 
Customizable Reports Yes 
Engagement Tracking Yes 
Influencer Tracking Yes 
Multi-Channel Data Collection Yes 

Social Media Management

Automated Publishing Yes 
Brand Tracking Yes 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Social Media Marketing

Analytics Yes 
Automated Publishing Yes 
Contact Management No 
Content Management Yes 
Conversion Tracking Yes 
Customer Targeting Yes 
Keyword Filtering Yes 
Multi-Account Management Yes 
Post Scheduling Yes 

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis Yes 
Configurable Alerts Yes 
Customer Engagement No 
Dashboard Yes 
Impact Scoring No 
Influencer Tracking Yes 
Reputation Management Yes 
Sentiment Analysis Yes 
Trend Tracking Yes 

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