Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CourtWorks offers a streamlined and secure web-based repository for the records of offenders, specifically designed for judges and court staff. Through CourtWorks, users can create secure online accounts to manage cases involving referred defendants and probationers. With a single click, probation officers can access a comprehensive view of a defendant's status, ensuring effective and secure communication. This platform serves as an essential management and resource tool that consolidates all relevant information regarding defendants. CourtWorks systematically organizes each defendant's file within a protected online framework, granting access to authorized individuals such as judges, probation officers, and the defendants themselves at any time. Users can easily keep track of important upcoming events and developments. Moreover, new documents and updates related to a defendant's progress are automatically integrated into their file by relevant agencies, all presented through a user-friendly and visually appealing dashboard. This ensures that all parties stay informed and up-to-date on the defendant's situation, fostering transparency and efficiency in the judicial process.

Description

WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CourtWorks

Country

United States

Website

www.courtworksinfo.com

Vendor Details

Company Name

RTI Software

Website

www.rti-software.com/webfirst.html

Product Features

Court Management

Administrative Hearings
Appeal Boards
Calendar Management
Case History
Collections Management
Court Cost Records
Defendant Records
Docket Management
Document Imaging
Fines Management
Jury Management
Subpoena Tracking
Warrant Tracking

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Alternatives

Alternatives

DisasterLAN Reviews

DisasterLAN

Buffalo Computer Graphics
HarrisData CRM Reviews

HarrisData CRM

HarrisData
Ocourts Reviews

Ocourts

CodeSmart
Computer Aided Dispatch Reviews

Computer Aided Dispatch

Computer Information Systems
eCourt Reviews

eCourt

Journal Technologies