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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Convo is a collaborative work platform that transcends traditional messaging solutions; it not only facilitates quick exchanges but also integrates meaningful discussions surrounding work concepts and related documents. This platform adeptly merges asynchronous and synchronous communication, fostering a stronger team culture which, in turn, enhances overall team performance. By optimizing communication for on-site workers, Convo bridges the gap between various teams and promotes real-time collaboration. It also addresses the disconnect often experienced by non-desk teams, providing a comprehensive multi-channel communication solution that brings these groups together. Rather than reinventing existing processes, successful organizations leverage Convo to create intelligent and efficient workflows that automate routine tasks, saving valuable time each week while ensuring that essential procedures are consistently followed. By automating form-heavy, approval-driven processes across different departments, Convo empowers users from all areas of the business to manage their own workflows independently, eliminating the need for any coding skills. This innovative approach not only increases productivity but also allows organizations to adapt swiftly to changing needs and challenges.

Description

According to the Harvard Business Review, a significant 73% of consumers engage with multiple channels—whether online or offline—throughout their shopping experience. This reality necessitates that businesses offer a consistent experience across all platforms. To achieve this goal, companies must maintain an up-to-date and dependable system that encompasses the entire history of customer interactions. Implementing plusoft Omni CRM is an ideal solution for creating a seamless experience that consolidates customer data. This technology not only scales effectively but also manages various multichannel workflows and integrates with existing legacy systems. Furthermore, the need for enhanced communication between health institutions and their patients has intensified, particularly due to social distancing measures, leading to a greater reliance on tools that centralize user information to ensure optimal care and engagement in every interaction. This shift highlights the increasing importance of integrating digital solutions in customer service strategies.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Box
Dropbox
Gmail
Google Drive
Microsoft Outlook
Rambox
Stackreaction
Wufoo
Zapier
me&u

Integrations

Box
Dropbox
Gmail
Google Drive
Microsoft Outlook
Rambox
Stackreaction
Wufoo
Zapier
me&u

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Convo

Founded

2012

Country

United States

Website

www.convo.com

Vendor Details

Company Name

Plusoft

Founded

1988

Country

Brazil

Website

plusoft.com/en/produtos/omni/

Product Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Alternatives

Alternatives

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