Papyrus Document System Description
Papyrus Omnichannel operations are conversations across channels and devices, enterprise, time, and space that provide seamless, connected experiences processing outgoing and incoming communications. All customer interactions across multiple touchpoints are connected by an adaptive case that tracks the entire conversation. Customers can start an interaction on one channel, and end it on another. The Papyrus CCM Platform has been used by some of the largest corporations in the world to improve efficiency and facilitate digital transformation. Field tests have been conducted in different scenarios and are a success. The solution can be used to design any outgoing business communication. It can also produce documents of any complexity from a single platform. Papyrus Software offers multi-channel delivery for all types of business documents via digital and traditional channels. It also has an integrated feedback loop. Only at distribution, templates are converted to the target channel.
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