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Description
Enhance your Facebook Messenger experience by integrating it with Conversity, transforming it into an unparalleled customer engagement platform. With Conversity powering your backend, you can efficiently route and distribute incoming conversations to your internal teams, handle offline inquiries, transfer chats seamlessly among team members, and initiate multi-party conferences, among other capabilities. Featuring a rich array of enterprise-level functionalities, Conversity stands out as one of the most sophisticated and comprehensive customer engagement solutions tailored for Facebook Messenger. It allows you to create custom, interactive, multi-tiered menu options to guide customers to the right teams or departments. Furthermore, you can utilize the menu options to send informative texts or collect user feedback prior to connecting them with your support staff. Additionally, Conversity offers compatibility with leading CRM and LMS platforms such as Salesforce, Zendesk, Microsoft Dynamics, Oracle CRM, Hubspot, Marketo, Freshdesk, Zoho, and SugarCRM. It also integrates seamlessly with popular Content Management Systems, including WordPress, Joomla, and Magento, ensuring a cohesive and efficient communication experience. This integration not only boosts customer satisfaction but also streamlines operational efficiency across your teams.
Description
Winn.AI monitors your account executives' discussions in real-time, providing insights on which topics have been covered and which remain to be discussed. This helps streamline your team's workflow. The platform automatically recognizes and records prospects' responses, seamlessly integrating the data into Salesforce or HubSpot with just one click. Ever wish you could subtly suggest the next point to your AE? Winn.AI identifies and interprets questions from prospects, discreetly supplying your representatives with the vital details they need to maintain the flow of conversation. By keeping track of your discussions in real-time, Winn.AI ensures you are always on top of your talking points and ready to address any outstanding queries. With its intuitive features, the tool empowers your team to focus more on building relationships rather than getting bogged down by administrative tasks.
API Access
Has API
API Access
Has API
Integrations
Google Meet
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
OpenAI
Salesforce
Zoom
Integrations
Google Meet
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
OpenAI
Salesforce
Zoom
Pricing Details
$99.00/month/user
Free Trial
Free Version
Pricing Details
$59 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aumenta Global Services
Founded
2015
Country
India
Website
conversity.net
Vendor Details
Company Name
WINN.AI
Country
Israel
Website
winn.ai/
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking