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Description
Our unique patented toolbar stands as the sole solution tailored specifically for the practical demands of real Sales and Support teams. It boasts an extensive range of multichannel features that are not only user-friendly but also easy to maintain, alongside unmatched integration and automation functionalities. Designed for cloud use, it delivers proven performance with multi-tenant architecture, leading scalability, and patented technologies. Users can select their preferred VoIP providers, utilize any CRM, and assist agents from any location through a browser, mobile phone, or traditional handset. This solution ensures global scalability without the burden of maintaining hardware or software; it is highly secure and engineered to achieve 99.995% telco reliability. With Contivio, all essential telephony controls and additional features are readily available from an intuitive, space-efficient toolbar. This innovation allows agents to concentrate on customer information in their CRM and take notes seamlessly, eliminating the need to toggle between different applications. Furthermore, this enhances overall productivity and customer satisfaction by streamlining workflows.
Description
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API Access
Has API
API Access
Has API
Integrations
Eleveo
Zoom
Zoom Workplace
Pricing Details
$79.00/month/user
Free Trial
Free Version
Pricing Details
$69 per agent per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Contivio
Founded
2007
Country
United States
Website
www.contivio.com
Vendor Details
Company Name
Zoom Communications
Founded
2011
Country
United States
Website
www.zoom.com/en/products/contact-center/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
