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Description
Contexta360 software harnesses sophisticated speech analytics to evaluate numerous telephone conversations effectively. It not only identifies the underlying reasons for customer inquiries but also accommodates conversations from both live interactions and automated answering systems. Insights drawn from these analyses enable the creation of automated workflows, ultimately enhancing the overall user experience. Utilizing natural language processing and artificial intelligence, C360 performs in-depth analysis of millions of customer interactions across various platforms, providing valuable voice identification, business insights, and automation capabilities. As remote work becomes the norm and video conferencing rises in popularity, C360 equips users with tools to automatically record and assess conversations for compliance, summarizing key points and seamlessly integrating this information into CRM systems. By understanding your customers' inquiries, evaluating your business's responses, and monitoring the effectiveness of your tracking systems, you can significantly improve communication and operational efficiency. This comprehensive approach ensures that no vital information is overlooked, fostering a more responsive and informed business environment.
Description
We are more than technology. We are focused on delivering real business results and providing ROI and metrics that have an impact. Our goal is to help you navigate complex and highly-regulated industries. DialConnection provides a complete, integrated, end to end solution to improve your contact center's performance. Our user-friendly interfaces, simple management tools, and intuitive interfaces make it easy for companies to reach customers and accounts while still maintaining compliance. You can tailor your options to meet your business's needs and scale with your business's requirements. DialConnection automates your customer contact center communications, eliminating uncertainty, complexity, and risk. Our solutions give you the data management capabilities to make efficient, effective decisions about your call strategy.
API Access
Has API
API Access
Has API
Integrations
Lariat Collections Platform
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Teams
Sedric AI
Integrations
Lariat Collections Platform
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Teams
Sedric AI
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Contexta360
Founded
2016
Country
Netherlands
Website
contexta360.com
Vendor Details
Company Name
DialConnection
Founded
1997
Country
United States
Website
www.dialconnection.com
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback