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Description
User-Generated Content (UGC) Contests are dynamic promotional tools that allow brands to foster exceptional levels of customer interaction. By encouraging participants to unleash their creativity through photos, videos, audio, or text submissions, these contests create multiple opportunities for customers to engage with your offerings. Contest Factory pioneered the concept of online voting for UGC contests and possesses several patents in this field. Today, UGC Contests are offered as a tailored solution, complete with features like mobile optimization, social sharing capabilities, and advanced Viral DNA® analytics. The thrill of winning attracts everyone, making Sweepstakes a traditional and straightforward method to reach new customers while also rewarding loyal supporters. With Contest Factory’s bespoke Sweepstakes platform, you can generate excitement, gather extensive prospect data, and reignite interest among your existing customer base. Overall, Sweepstakes deliver a comprehensive advantage for businesses looking to enhance their marketing efforts.
Description
Transform into a beloved brand by tailoring your customer interactions. Our comprehensive platform, backed by expert assistance, streamlines the daily tasks of your Customer Service and Marketing teams while enhancing engagement with your clientele. With an omnichannel solution for managing customer interactions, the path ahead is paved for love brands—those that thrive in the present and those aspiring to do so. We empower these brands to personalize their customer relationships, adding a unique flair that distinguishes them from the competition. Each customer presents a unique challenge for your teams to navigate, allowing you to quickly assemble a complete picture of their preferences and needs!
API Access
Has API
API Access
Has API
Integrations
calldesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ContestFactory
Website
contestfactory.com
Vendor Details
Company Name
Easiware
Founded
2008
Country
France
Website
www.easiware.com/en/
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Product Features
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management