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Description
ContactEngine seamlessly unites dialogues throughout the entirety of customer journeys with a singular voice, providing remarkable customer experiences and tangible business advantages for organizations globally. This visualization, based on actual data, illustrates how customers transition from a client's systems, through ContactEngine, and back again. As the pioneering third generation of customer engagement technology, ContactEngine facilitates authentic conversations powered by AI. This marks the dawn of a new age in proactive customer service. Our ambition for proactive dialogues places ContactEngine at the forefront of innovation in the industry. Our ongoing research and development efforts are designed to ensure that ContactEngine remains a leader for many years to come. By integrating with your essential systems, ContactEngine evaluates your data to pinpoint opportunities where initiating a proactive conversation could be beneficial. These triggers for conversation are crucial, prompting ContactEngine to either start a new dialogue or alter the course of an existing one, thereby enhancing the overall customer interaction experience. This capability not only improves customer satisfaction but also drives business growth through more effective communication strategies.
Description
PrimeCX is a chatbot built with AI that can be used to improve customer service, streamline lead generation and schedule appointments. PrimeCX is designed for brands who want to provide instant, accurate 24/7 customer service. It allows companies to automate 80% of routine questions, reducing the need for extra support staff. The platform integrates seamlessly to customer data and allows chatbots to provide precise, context-aware responses tailored to the user's inquiry. PrimeCX chatbots also support continuous engagement with customers, enhancing their experience and improving conversion rates. These chatbots can be easily deployed by businesses without coding. This makes it a useful tool for non-technical team members who want to automate key business functions and elevate customer interactions. A good support bot should be able respond to customer questions instantly and accurately about your brand, policies, products, etc.
API Access
Has API
API Access
Has API
Integrations
Echo AI
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$29 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NICE
Founded
1986
Country
United States
Website
www.contactengine.com/product/
Vendor Details
Company Name
PrimeCX
Country
United States
Website
primecx.ai/
Product Features
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant