Average Ratings 20 Ratings

Total
ease
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design
support

Average Ratings 0 Ratings

Total
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features
design
support

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Description

Community is a trusted conversational marketing channel that connects Leaders--entrepreneurs, small businesses, media companies, and brands--to their Members, all via SMS text messaging. Community has witnessed more than 3 billion text exchanges between its Leaders, and their Members. Clickthrough rates were 59% and 95% respectively. Texting with your audience can translate into action, impact and brand loyalty. Why? Why? You can send anything you can in a text message through Community. You can share photos, videos and audio notes. You can segment by age, location, interests, and many other features. Learn why thousands of entrepreneurs, small businesses, artists, and brands use Community for texting with their audience. Get your number now.

Description

Textline serves as a dynamic business messaging platform tailored for contemporary customer support and sales teams. Utilizing business texting provides a rapid, approachable, and convenient way to communicate, making customers feel appreciated and acknowledged. Enhance customer experiences and foster deeper relationships with your clientele. It's clear that customers prefer to text you, so eliminate the waiting times and allow them to reach out anytime and from any location. Our platform facilitates direct, interactive communication, even when managing a high volume of inquiries simultaneously. Recognizing that customer support is a collaborative effort, we designed our platform to promote teamwork and enable your staff to perform at their best. Textline organizes all your conversations and customer data in a single location, allowing you to oversee your team’s activities, streamline processes, and track advancements. Simply set up your phone number and customize your workspace to initiate genuine conversations with numerous customers. By utilizing tools and features crafted for effective collaboration, you can work more efficiently and effectively serve your audience.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Shopify Yes 
Zapier Yes 
ActBlue Yes 
ChatGPT Yes 
Easyflow No 
Facebook Messenger No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Klaviyo Yes 
Mailchimp Yes 
Pipedrive No 
Salesforce No 
Salesforce Agentforce Marketing Yes 
Sapling AI Writing Assistant No 
Slack No 
Twilio No 
Vonage Business No 
Vonage Communications APIs (Nexmo) No 
WhatsApp Yes 
Zendesk No 

Integrations

Shopify Yes 
Zapier Yes 
ActBlue No 
ChatGPT No 
Easyflow Yes 
Facebook Messenger Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Klaviyo No 
Mailchimp No 
Pipedrive Yes 
Salesforce Yes 
Salesforce Agentforce Marketing No 
Sapling AI Writing Assistant Yes 
Slack Yes 
Twilio Yes 
Vonage Business Yes 
Vonage Communications APIs (Nexmo) Yes 
WhatsApp No 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$59.97 per month
Limited: $59.97 per month
Standard: $89.97 per month
Pro: $249.95 per month
Plus additional usage fees
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Community

Founded

2018

Country

United States

Website

community.com

Vendor Details

Company Name

Textline

Founded

2016

Country

United States

Website

textline.com

Product Features

Community

Content Management No 
Content Moderation Yes 
Discussions / Forums No 
Event Management No 
Group Management Yes 
Ideation / Crowdsourcing Yes 
Member Directory Yes 
Membership Management Yes 
Social Media Management No 
Website Management No 
White Label No 

Conversational Marketing

Appointment Scheduling Yes 
Audience Segmentation Yes 
Chatbot No 
Email Automation No 
Group Messaging No 
Human Handover Yes 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging Yes 
Multi-Channel Communication No 
Product Recommendations No 
Video Chat No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management Yes 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat Yes 
Video Content No 

Influencer Marketing

CRM No 
Campaign Management Yes 
Faceted Search / Filtering No 
Influencer Discovery No 
Payment Tracking No 
ROI Tracking No 
Social Media Monitoring No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords Yes 
Polls / Voting Yes 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes No 
Text-to-Win No 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management Yes 

NPS

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes No 
Text-to-Win No 

Alternatives

Alternatives

SMS-Magic Reviews

SMS-Magic

Screen-Magic Mobile Media Inc