Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CommView Plus® represents @Comm's most advanced Call Accounting and Reporting Solution to date! Designed with user experience in mind, its browser-based interface is intuitive and straightforward to navigate. This versatile solution is suitable for various industries, accommodating businesses, organizations, and agencies of all sizes. Like its earlier versions, CommView Plus integrates effortlessly with any PBX or VoIP system, providing Call Detail Records (CDR) for voice networks that include different manufacturers and models. This server-based application can be utilized in standalone environments or configured to manage multiple locations and CDR sources while ensuring full operational capability. CommView Plus delivers information and data with impressive near real-time efficiency! Additionally, CommView Cloud® serves as the cloud-based alternative to @Comm's latest Call Accounting and Reporting Solution, featuring a rapid deployment process and an attractive, low-cost subscription model that minimizes risk for users. With these options, businesses can choose the solution that best fits their operational needs.
Description
TeleMate.Net's Predictive UC Analytics solution converts intricate communication patterns into valuable business insights, equipped with secure, role-specific access controls that ensure its effectiveness throughout the organization. Experience quicker resolutions for service quality concerns while enhancing operational efficiencies for both IT teams and other business participants. Utilize one comprehensive platform for UC&C service assurance along with workplace analytics. Connect communication events through various methods, offering enhanced perspectives and deeper insights. Establish role-based controls that empower employees to engage with user-friendly, interactive dashboards. Employ statistical modeling of all session activities to anticipate future performance trends, whether for tomorrow, next week, or next month. Disseminate information at any time, frequency, or format, ensuring availability when it is most needed. Achieve thorough visibility into voice, video, contact center, and collaboration technologies using a unified solution, ultimately fostering a more informed and agile business environment. This all-encompassing approach not only streamlines decision-making processes but also enhances overall organizational effectiveness.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$77.00/month
Free Trial
No
Free Version
No
Pricing Details
$9,995 per user per year
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
@Comm
Founded
1982
Country
United States
Website
www.atcomm.com
Vendor Details
Company Name
TeleMate.Net Software
Founded
1986
Country
United States
Website
www.telemate.net
Product Features
Call Accounting
By-Extension Reporting
Yes
Call Duration
Yes
Call Monitoring
No
Call Volume
Yes
Caller Identification
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Unattended Call Management
Yes
Who Answered Log
Yes
Telecom Expense Management
Billing for Data
No
Billing for Voice
Yes
Call Monitoring
Yes
Chargeback Tracking
Yes
Contract Negotiation
No
Fixed Line Compatibility
No
Internal Cost Allocation
Yes
Mobile Line Compatibility
No
Usage Reporting
Yes
Product Features
Call Accounting
By-Extension Reporting
Yes
Call Duration
Yes
Call Monitoring
Yes
Call Volume
Yes
Caller Identification
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Unattended Call Management
Yes
Who Answered Log
Yes
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No