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Description

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.

Description

Your licenses remain active, ensuring that you will continue to receive top-notch email technical support. Additionally, you can still acquire new or extra licenses for both CommNet and Secure CommNet. Your ongoing trust is essential to us, and we appreciate your loyalty to Radient Software over the years! We are excited to welcome you! CommNet and Secure CommNet, which include SSH2 support, are robust communications software solutions for Windows, seamlessly combining modem dial-up and Internet Telnet into efficient, user-friendly applications. Equipped with essential communication features, this software has been rigorously tested for over two decades. There's absolutely no risk in giving it a try—feel free to download a complimentary 30-day trial whenever you wish. The software supports Telnet and modem dial-up, offers a Telnet Host Mode Server that permits other Telnet clients to connect to your system, and includes Zmodem and FTP capabilities during Telnet sessions, making it a versatile choice for your communication needs. Exploring all these features can significantly enhance your connectivity experience.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Drupal Yes 
Facebook Yes 
GoTo Meeting Yes 
Google Analytics Yes 
Instagram Yes 
Jiva Yes 
Joomla! Yes 
LINE Yes 
Magento Yes 
OnPrintShop Yes 
Phone.com Yes 
Rambox Yes 
Salesforce Yes 
Shopify Yes 
Telegram Yes 
WeChat Yes 
WordPress Yes 
Wufoo Yes 
Zapier Yes 
Zendesk Yes 

Integrations

Drupal No 
Facebook No 
GoTo Meeting No 
Google Analytics No 
Instagram No 
Jiva No 
Joomla! No 
LINE No 
Magento No 
OnPrintShop No 
Phone.com No 
Rambox No 
Salesforce No 
Shopify No 
Telegram No 
WeChat No 
WordPress No 
Wufoo No 
Zapier No 
Zendesk No 

Pricing Details

$31.00
Live Chat
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based

AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually

Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Trial Yes 
Free Version No 

Pricing Details

$29 one-time payment
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Comm100 Network Corporation

Founded

2009

Country

Canada

Website

www.comm100.com

Vendor Details

Company Name

Radient Software

Founded

1995

Country

United States

Website

www.radient.com

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos No 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Remote Support

Diagnostic Tools No 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

Computer Security

Anti Spam No 
Antivirus No 
Audit Trail No 
Compliance Management No 
Database Security Audit No 
File Access Control Yes 
Financial Data Protection No 
Maintenance Scheduling No 
Real Time Monitoring No 
Security Event Log No 
Virus Definition Update No 
Vulnerability Protection No 

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