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Description
The text-based online focus group feature is the standout element of Collabito, offering a straightforward method for facilitating live chat sessions between a moderator and participants. This cloud-based software requires no installation, as all users need is a web browser to participate. The moderator orchestrates the conversation by posing questions and sharing comments with the entire group or directing messages to individual respondents. To enhance engagement and yield deeper insights during the session, various tools are available, including a whiteboard for visual presentations, a moderator’s guide, and options for silent mode and private discussions. Additionally, you have the flexibility to appoint one or more moderators for your projects, who can interact with all participants, manage muting, or remove individuals if necessary, all while possessing certain administrative rights. Collabito also simplifies the process of adding and managing respondents within the project, ensuring a streamlined experience for everyone involved. This comprehensive approach makes Collabito an invaluable resource for effective online focus group research.
Description
Social media operates continuously, and you are likely aware that crises can emerge unexpectedly. A single negative tweet has the potential to impact a company's revenue for months on end. Therefore, as a Social Media Brand Manager, it’s crucial to evaluate your readiness to handle emergencies at any hour. If your answer is anything less than a confident "yes," it might be wise to seek assistance from a professional partner. ICUC is a worldwide, multilingual social media team that collaborates with your company to interact with customers at all hours. Renowned for its expertise in community management, ICUC provides social media moderation services designed to facilitate dialogue and address customer service issues. Our moderation strategies are specifically customized for your brand, encompassing services such as text moderation, pre-written engagement responses, video and photo moderation, contest oversight, and more. With a team of specialists proficient in over 20 languages, we ensure that your customers consistently feel heard and valued, fostering lasting relationships. In today’s fast-paced digital landscape, being proactive and prepared can make all the difference for your brand’s reputation.
API Access
Has API
API Access
Has API
Integrations
Facebook
Instagram
Pinterest
X (Twitter)
Pricing Details
€75 per project
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Collabito
Website
www.collabito.com/online-focus-groups/
Vendor Details
Company Name
ICUC.Social
Founded
2002
Country
Canada
Website
icuc.social/our-services/social-media-content-moderation/
Product Features
Product Features
Content Moderation
Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation