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Description
CogniVis is a comprehensive suite of artificial intelligence tools designed specifically for the hospitality sector. This unified platform offers several functionalities, including:
- Overseeing the knowledge utilized by AI Assistants
- Regulating user access for both the platform and AI Assistants
- Customizing the style, format, and behavior of AI Assistants across multiple communication channels
- Ensuring a consistent and centralized approach to customer service through AI
The AI knowledge sources supported by the platform include:
- Websites
- Various file types (such as PDF, Excel, and Docs)
- An integrated wiki-style Knowledge Base module
- Numerous integrations with widely used sources like Google Drive, Microsoft SharePoint, Google Calendar, among others
In addition, AI Assistants can be deployed across a variety of channels, including:
- ChatBot for websites
- Instagram
- Facebook Messenger
- WhatsApp
- Digital Hotel Directory
- Email
- Voice AI for phone interactions
Furthermore, the platform enhances user experience by providing AI suggestion capabilities for applications such as:
- Outlook
- Thunderbird
- Booking.com
- Google Maps Reviews
- Tripadvisor
- And many additional services, allowing for greater versatility and efficiency in hotel operations.
Description
Optiwe revolutionizes your customer service and sales operations by automating interactions across various digital platforms such as WhatsApp, Facebook, Alexa, and Google Assistant. Leveraging an AI-first approach, our platform empowers you to tailor customer engagements for today's digital landscape. Are you looking to enhance your customer service and boost sales? It’s time to move away from costly outdated solutions. Each feature in Optiwe is designed with artificial intelligence at its core, ensuring you can maximize your digital communication with customers. By utilizing Optiwe, you can easily train your AI Assistant once and seamlessly implement it across all modern channels, including your website, WhatsApp, Facebook, Alexa, and Google Assistant. Moreover, Optiwe continuously analyzes conversations and alerts your customer service teams when customers express frustration or when potential sales arise. Elevate your representatives' performance with AI support; during live chat interactions, Optiwe offers intelligent recommendations to improve outcomes. Ultimately, Optiwe not only streamlines customer interactions but also enhances overall team efficiency and effectiveness in addressing customer needs.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Alexa Smart Properties
Facebook
Facebook Messenger
Tripadvisor
WhatsApp
Integrations
Alexa Smart Properties
Facebook
Facebook Messenger
Tripadvisor
WhatsApp
Pricing Details
$1/room/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CogniVis
Founded
2015
Country
Poland
Website
cognivis.ai/
Vendor Details
Company Name
Optiwe
Country
United States
Website
optiwe.com
Product Features
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management