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Description
Cobrowse.io is an innovative co-browsing solution aimed at improving customer support by enabling agents to engage with clients' web or mobile experiences in real time. This live screen-sharing capability allows agents to navigate customers through intricate tasks, resolve issues, and provide precise answers to inquiries. The platform seamlessly integrates with various customer service tools and prioritizes privacy, incorporating features like automatic redaction to maintain data security. By utilizing Cobrowse.io, businesses can enhance agent productivity, shorten resolution times, and elevate customer satisfaction through more tailored and impactful interactions. Ultimately, this approach fosters a stronger connection between customers and support agents.
Description
Vectera makes it easy to meet clients online. You can schedule appointments and hold secure video meetings up to four people. All your clients can create communication hubs. Use whiteboards, cobrowsing, and document annotation to get creative. 1-click start, no downloads, no frustrations.
API Access
Has API
API Access
Has API
Integrations
ActiveCampaign
AdminPulse
CalendarHero
Dropbox
Evidence
Freshdesk
Genesys Cloud CX
Google Drive
Integrately
Intercom
Integrations
ActiveCampaign
AdminPulse
CalendarHero
Dropbox
Evidence
Freshdesk
Genesys Cloud CX
Google Drive
Integrately
Intercom
Pricing Details
$18 per month
Free Trial
Free Version
Pricing Details
$8.99/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cobrowse.io
Founded
2018
Country
United States
Website
cobrowse.io
Vendor Details
Company Name
Vectera
Founded
2016
Country
Belgium
Website
www.vectera.com
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Meeting
Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Feedback
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management
Screen Sharing
Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording
Tutoring
Appointment Scheduling
Attendance Tracking
Automatic Grading
Billing & Invoicing
Client Management
Electronic Assignments & Tests
Employee Management
Learning Plans
Lesson Notes
Online Classes
Online Payments
Parent / Student Portal
Progress Reports
Video Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard
Web Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard