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Description
Show your clients what a modern MSP looks like. One white-labeled client portal that is powered with automation can provide Ticketing and Service Catalog, Reporting as well as Client Training and Client Communication. Fully integrated with Office 365 and ConnectWise, Autotask Syncro, Syncro, or BMS. All client touch points can be managed from one secure and integrated platform. You can create a seamless client experience, from ticketing to account administration. Your service catalog should be displayed to make it easy for clients to use and buy from your MSP. Clients' information and your information to fix it are often different. CloudRadial offers fully customizable intake questions and ticket triaging. To get the information you need and get it to where it is needed. You must give your client a reason to use the client portal to request services from you.
Description
Helios serves as an AI-centric platform for remote monitoring and management (RMM) and professional services automation (PSA), specifically designed for managed service providers. This comprehensive solution integrates device monitoring, automated self-healing, patch management for both Windows and third-party applications, security monitoring via Microsoft Defender, health checks for Microsoft 365, one-click remote access, customized client portals, and a complete helpdesk system into a single hosted environment.
Unlike many tools that merely add AI as an additional feature, Helios is fundamentally constructed around artificial intelligence: AI Ops can respond to straightforward questions about your systems and take action accordingly, foresees potential disk failures several days in advance, and consolidates alerts to ensure that one outage generates only one support ticket. Additionally, its integrated AI Service Desk Agent efficiently triages and responds to incoming emails in mere seconds, enhancing overall operational efficiency and responsiveness.
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
Anthropic
Apple iOS
Autotask PSA
Auvik
BrightGauge
ConnectBooster
ConnectWise CPQ
ConnectWise PSA
Datto SIRIS
Integrations
Microsoft 365
Anthropic
Apple iOS
Autotask PSA
Auvik
BrightGauge
ConnectBooster
ConnectWise CPQ
ConnectWise PSA
Datto SIRIS
Pricing Details
$195 per month
for up to 500 users. Larger plans available.
Free Trial
Free Version
Pricing Details
£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Azurative
Founded
2018
Country
United States
Website
www.cloudradial.com
Vendor Details
Company Name
Helios
Founded
2024
Country
United Kingdom
Website
heliosmip.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Portal
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
Product Features
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Professional Services Automation
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
