Compare Cloudaware vs. Serviceaide in 2026

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Description

Cloudaware is a SaaS-based cloud management platform designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware offers such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. In addition, the platform integrates with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and 50+ other products. Customers deploy Cloudaware to streamline their cloud-agnostic IT management processes, spending, compliance and security.

Description

Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.

API Access

Has API No

API Access

Has API Yes

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Screenshots View All

Integrations

Slack Yes

Ansible Yes

CyberArk Privileged Access Manager Yes

Docker Yes

Google Cloud BigQuery Yes

Google Cloud Platform Yes

Heroku Yes

Jamf Pro Yes

Jira Service Management Yes

Jira Work Management Yes

Show More Integrations

Explore All 35 Integrations

Integrations

Slack Yes

Ansible No

CyberArk Privileged Access Manager No

Docker No

Google Cloud BigQuery No

Google Cloud Platform No

Heroku No

Jamf Pro No

Jira Service Management No

Jira Work Management No

Show More Integrations

Explore All 4 Integrations

Pricing Details

$0.008/CI/month

The Cloudaware pricing model includes usage based on number of CMDB cloud rows, modules in use and user licenses.

Contact Cloudaware support to get a preliminary estimate.

Free Trial Yes

Free Version No

Pricing Details

Pricing depends on the package. You can buy a module for change management or a more comprehensive solution. Reach out for a custom quote.

Free Trial No

Free Version No

Deployment

Web-Based Yes

On-Premises No

iPhone App No

iPad App No

Android App No

Windows No

Mac No

Linux No

Chromebook No

Deployment

Web-Based Yes

On-Premises Yes

iPhone App Yes

iPad App Yes

Android App Yes

Windows Yes

Mac Yes

Linux Yes

Chromebook Yes

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Customer Support

Business Hours Yes

Live Rep (24/7) No

Online Support Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person No

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Vendor Details

Company Name

Cloudaware

Founded

2011

Country

United States

Website

www.cloudaware.com

Vendor Details

Company Name

Serviceaide

Founded

2003

Country

United States

Website

serviceaide.com

Product Features

Asset Tracking

Activity Tracking Yes

Audit Trails Yes

Barcoding / RFID No

Checkout / Check-In No

Depreciation Tracking Yes

Disposal Tracking No

Inventory Management Yes

Location Tracking No

QR Codes No

Reservations No

Service History No

Change Management

Approval Workflow Yes

Audit Trail Yes

Automated Notifications No

Change Calendar No

Change Planning No

Compliance Management No

Prioritization Yes

Release Management Yes

Task Management Yes

Tracking & Reporting No

Training Management No

Cloud Cost Management

Cost Reduction Optimization No

Dashboard No

Data Import/Export No

Data Storage No

Data Visualization No

Resource Usage Reporting No

Roles / Permissions No

Spend and Cost Reporting No

Cloud Management

Access Control Yes

Billing & Provisioning Yes

Capacity Analytics Yes

Cost Management Yes

Demand Monitoring Yes

Multi-Cloud Management Yes

Performance Analytics Yes

SLA Management Yes

Supply Monitoring Yes

Workflow Approval Yes

Cloud Monitoring

Cloud Security

Antivirus No

Application Security Yes

Behavioral Analytics No

Encryption Yes

Endpoint Management No

Incident Management Yes

Intrusion Detection System Yes

Threat Intelligence Yes

Two-Factor Authentication Yes

Vulnerability Management Yes

Cloud Security Posture Management (CSPM)

Cloud Workload Protection

Anomaly Detection Yes

Asset Discovery Yes

Cloud Gap Analysis No

Cloud Registry No

Data Loss Prevention (DLP) No

Data Security Yes

Governance Yes

Logging & Reporting Yes

Machine Learning Yes

Security Audit No

Workload Diversity No

CMDB

Change Management Yes

Configuration Management Yes

Data Visualization No

Device Auto Discovery Yes

IT Asset Management Yes

Impact Management Yes

License Management Yes

Performance Management No

Relationship Mapping Yes

Compliance

Archiving & Retention No

Artificial Intelligence (AI) No

Audit Management Yes

Compliance Tracking Yes

Controls Testing No

Environmental Compliance No

FDA Compliance No

HIPAA Compliance Yes

ISO Compliance Yes

Incident Management Yes

OSHA Compliance No

Risk Management Yes

Sarbanes-Oxley Compliance No

Surveys & Feedback No

Version Control No

Workflow / Process Automation Yes

Cyber Risk Management

GDPR Compliance

Access Control Yes

Consent Management No

Data Mapping Yes

Incident Management Yes

PIA / DPIA No

Policy Management No

Risk Management Yes

Sensitive Data Identification Yes

Healthcare Compliance

HIPAA Compliance

Access Control / Permissions Yes

Audit Management Yes

Compliance Reporting Yes

Data Security Yes

Documentation Management No

For Healthcare Yes

Incident Management Yes

Policy Training No

Remediation Management No

Risk Management Yes

Vendor Management No

Incident Management

Audit Trail Yes

Corrective Actions (CAPA) No

Disaster Recovery No

IT Incident Management Yes

Incident Reporting Yes

OSHA Compliance No

Root-Cause Diagnosis No

Safety Management No

Task Management No

Ticket Management Yes

Intrusion Detection and Prevention

IT Asset Management

Asset Tracking Yes

Audit Management Yes

Compliance Management Yes

Configuration Management Yes

Contract/License Management No

Cost Tracking Yes

Depreciation Management No

IT Service Management Yes

Inventory Management Yes

Maintenance Management No

Procurement Management No

Requisition Management No

Supplier Management No

ITSM

Asset Tracking Yes

Availability Management Yes

Change Management Yes

Configuration Management Yes

Contract/License Management Yes

Dashboard No

Incident Management Yes

Problem Management Yes

Project Management No

Release & Deployment Management No

Self Service Portal Yes

Log Management

Archiving Yes

Audit Trails Yes

Compliance Reporting No

Consolidation No

Data Visualization Yes

Event Logs Yes

Network Logs Yes

Remediation No

Syslogs Yes

Thresholds Yes

Web Logs Yes

Patch Management

Alerts/Notifications Yes

Automatic Approval Yes

Automatic Patch Deployment Yes

Automatic Scans Yes

Compliance Management No

Custom Patches Yes

Dashboard No

Network Wide Management No

Patch Prioritization Yes

Patch Testing Yes

Remote Access/Control Yes

Vulnerability Scanning Yes

PCI Compliance

Access Control Yes

Compliance Reporting Yes

Exceptions Management Yes

File Integrity Monitoring Yes

Intrusion Detection System Yes

Log Management Yes

PCI Assessment Yes

Patch Management No

Policy Management No

Reporting

Customizable Dashboard Yes

Data Source Connectors Yes

Drag & Drop Yes

Drill Down Yes

Email Reports No

Financial Reports Yes

Forecasting Yes

Marketing Reports No

OLAP No

Report Export Yes

Sales Reports Yes

Scheduled / Automated Reports Yes

Security Compliance

Software Asset Management (SAM)

Vulnerability Management

Asset Discovery Yes

Asset Tagging No

Network Scanning Yes

Patch Management Yes

Policy Management No

Prioritization Yes

Risk Management Yes

Vulnerability Assessment Yes

Web Scanning Yes

Product Features

Agentic AI

AI Agents

AI Customer Service

AI Customer Support Agents

AI Knowledge Base

AI Service Management (AISM)

AI-Powered ITSM Tools

Change Management

Business Compliance Through Effective Change Management In today's fast-paced business environment, organizations need a Change Management system that is tailored to handle the increasing volume and intricacy of changes. By leveraging cutting-edge automation and streamlined workflows, companies can enhance their change and release management procedures, ensuring they adhere to auditing and compliance standards. Minimize risk by establishing a unified database for tracking all changes throughout the organization. Automate the gathering of essential risk documentation and maintain a comprehensive change record timeline. Significantly shorten the duration required for audit reporting. Explore how Serviceaide Change Management can enhance and fortify your business operations.

Approval Workflow Yes

Audit Trail Yes

Automated Notifications No

Change Calendar Yes

Change Planning Yes

Compliance Management Yes

Prioritization Yes

Release Management Yes

Task Management Yes

Tracking & Reporting No

Training Management Yes

CMDB

Optimize Your IT Asset and Resource Management Serviceaide’s Configuration Management Database (CMDB) serves as a unified repository that incorporates dependency mapping and configuration auditing, enabling organizations to seamlessly manage both their virtual and physical infrastructure assets. Quickly implement and take advantage of the advanced functionalities of CMDB, all contained within a singular federated database. Enhance Your Understanding With a centralized and thorough repository of IT data, CMDB empowers businesses to minimize expensive downtimes, safeguard essential assets, and ensure adherence to regulatory standards. -Enhance transparency of IT resources -Lower operational expenses -Foster robust IT governance -Ensure compliance with regulations

Change Management Yes

Configuration Management Yes

Data Visualization Yes

Device Auto Discovery Yes

IT Asset Management Yes

Impact Management Yes

License Management Yes

Performance Management Yes

Relationship Mapping Yes

Help Desk

Alerts / Escalation Yes

Automated Routing Yes

Community Forums Yes

Customizable Branding Yes

Document Storage Yes

Email Integration Yes

IT Asset Management Yes

Incident Management Yes

Interaction Tracking Yes

Knowledge Base Yes

Known Issue Management Yes

Live Chat Yes

Multi-Channel Communication Yes

Multiple Brands / Products Yes

Network Monitoring Yes

Real-time Chat Yes

Self Service Portal Yes

Service Level Agreement (SLA) Management Yes

Ticket Management Yes

Incident Management

Audit Trail Yes

Corrective Actions (CAPA) Yes

Disaster Recovery Yes

IT Incident Management Yes

Incident Reporting Yes

OSHA Compliance Yes

Root-Cause Diagnosis Yes

Safety Management Yes

Task Management Yes

Ticket Management Yes

Issue Tracking

Assignment Management Yes

Dashboard Yes

Escalation Management Yes

Issue Auditing Yes

Issue Scheduling Yes

Knowledge Base Yes

Project Management Yes

Recurring Issues Yes

Scheduling Yes

Task Management Yes

IT Asset Management

Consolidate Your Resources with One Comprehensive Platform Achieve a thorough understanding of your organization's assets throughout their entire lifecycle. With Serviceaide's sophisticated asset management features, you can effectively oversee essential resources like machinery, automobiles, generators, artwork, and beyond. Effortlessly monitor non-technical asset attributes such as value, warranty periods, and contract details.

Asset Tracking Yes

Audit Management No

Compliance Management Yes

Configuration Management Yes

Contract/License Management Yes

Cost Tracking Yes

Depreciation Management No

IT Service Management Yes

Inventory Management Yes

Maintenance Management Yes

Procurement Management Yes

Requisition Management Yes

Supplier Management Yes

IT Service

Elevate your organization's efficiency and reduce expenses with an AI-driven IT service management solution. Serviceaide lays the groundwork for digital evolution by offering a unified platform that enhances workforce productivity, enabling your team to achieve greater outcomes with fewer resources. Enhance your business's value by adopting processes that effectively oversee, regulate, monitor, and govern digital services across IT and other sectors. Additionally, Serviceaide employs advanced, intelligent tools and automation that proactively manage an increasing number of customers without incurring extra costs or necessitating additional resources from the organization.

Contract Management Yes

IT Asset Management Yes

Incident Management Yes

Knowledge Management Yes

Release Management Yes

Self Service Portal Yes

Service Catalog Yes

Service Reporting Yes

Ticket Management Yes

ITSM

We're Here to Support You. Concentrate on What Matters Most. A complete platform for managing services across IT and business operations Flexible modules for managing changes, assets, and additional functions Streamlined workflows and automated procedures User-friendly design Features a virtual assistant to improve self-service options.

Asset Tracking Yes

Availability Management Yes

Change Management Yes

Configuration Management Yes

Contract/License Management Yes

Dashboard Yes

Incident Management Yes

Problem Management Yes

Project Management Yes

Release & Deployment Management Yes

Self Service Portal Yes

Service Desk

An All-in-One Solution: Service Desk Software ChangeGear Service Desk is built upon the principles of ITIL best practices and has been meticulously crafted as a holistic solution that includes every essential element your team requires, immediately available for use. Cost-effective yet thorough, ChangeGear’s Service Desk empowers employees at all levels to experience the high standard of service delivery they need.

CMDB Yes

Change Management Yes

IT Asset Management Yes

Incident Management Yes

Knowledge Base Yes

Mobile Access Yes

Procurement Management Yes

Remote Control Yes

SLA Management Yes

Self Service Portal Yes

Workflow Management

Empower Users Through Automation Automation serves as the backbone of effective service and support systems. It can be utilized across various aspects such as data management, workflows, applications, and integrated systems. By enabling quicker ticket resolution, minimizing escalations, streamlining hand-offs, and facilitating process workflows, automation significantly boosts support efficiency. It enhances productivity, elevates performance, and lowers costs across all service types. Whether you aim to enhance HR onboarding processes, streamline tuition reimbursement, or develop a more comprehensive service catalog for employees, automation presents numerous opportunities to enhance your organizational services. Serviceaide offers a diverse range of service solutions to meet these needs.

Access Controls/Permissions Yes

Approval Process Control Yes

Business Process Automation Yes

Calendar Management Yes

Compliance Tracking Yes

Configurable Workflow Yes

Customizable Dashboard Yes

Document Management Yes

Forms Management Yes

Graphical Workflow Editor Yes

Mobile Access Yes

No-Code Yes