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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Dynamics 365 Customer Service
LexisNexis Predictive Modeling
Microsoft 365
Microsoft Copilot Studio
Microsoft Dynamics 365
Microsoft Entra ID
Microsoft Outlook
Microsoft Power BI
Microsoft Power Platform
Microsoft Teams
Nuance Contact Center AI
Nuance Conversational IVR
Nuance Digital Engagement Platform
Nuance Gatekeeper
Salesforce
Skype
Sugar Sell
Zendesk
Zendesk Sell

Integrations

Dynamics 365 Customer Service
LexisNexis Predictive Modeling
Microsoft 365
Microsoft Copilot Studio
Microsoft Dynamics 365
Microsoft Entra ID
Microsoft Outlook
Microsoft Power BI
Microsoft Power Platform
Microsoft Teams
Nuance Contact Center AI
Nuance Conversational IVR
Nuance Digital Engagement Platform
Nuance Gatekeeper
Salesforce
Skype
Sugar Sell
Zendesk
Zendesk Sell

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

UniVoIP

Founded

2005

Country

United States

Website

univoip.com/contact-center/

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

www.microsoft.com/en-us/microsoft-cloud/contact-center

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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