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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Transform your website visitors into satisfied customers by engaging them through dynamic voice and video chats. Enhance your brand presence by showcasing a face and a voice for your business, allowing real-time conversations with web visitors. Experience the simplest live chat application available, with voice and video functionalities that operate directly in the browser, eliminating the need for any downloads. Our HelpDesk feature is seamlessly integrated with the live chat tool, ensuring you stay ahead of any customer issues. Boost your social media engagement by incorporating Twitter and Facebook into your live chat experience. Enjoy effortless one-click integration with your preferred applications and plugins, making it easy to manage everything in one place. Additionally, our mobile app empowers you to handle chats and tickets on the move, ensuring you remain connected and responsive to your customers' needs. By utilizing these innovative tools, you can significantly enhance user interaction and retention on your platform.

Description

Simplified, scalable, and requiring no ongoing maintenance. It incorporates security, scorecards, and customization inherently. Roadie introduces no-code management solutions for Backstage. With an active community of contributors, fresh Backstage plugins and features are frequently emerging. Roadie encompasses all of these innovations while addressing challenges such as GitHub rate limits effectively. Roadie facilitates the integration of plugins and systems via an intuitive UI that also allows you to control access and permissions. Additionally, it offers sophisticated debugging tools to assist in resolving any unforeseen issues that may arise. For your Developer Portal to thrive, it must align with your developers' workflows. Roadie empowers you to incorporate your own Backstage plugins, enabling seamless integration of internal systems into your Developer Portal. Moreover, Roadie allows you to customize your API documentation renderer, ensuring that your documentation is displayed precisely as desired within Backstage, enhancing the overall user experience. This flexibility guarantees that your platform is not only functional but also user-friendly and tailored to specific needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ActiveCampaign
BigCommerce
Capsule
Datadog
GitHub
Gmail
Google Analytics
Hootsuite
Magento
Nimble
Parsey
Salesforce
Snyk
SurveyMethods
Tumblr
WordPress
Xero
Zapier
Zendesk
osCommerce

Integrations

ActiveCampaign
BigCommerce
Capsule
Datadog
GitHub
Gmail
Google Analytics
Hootsuite
Magento
Nimble
Parsey
Salesforce
Snyk
SurveyMethods
Tumblr
WordPress
Xero
Zapier
Zendesk
osCommerce

Pricing Details

$9.99 per month
Free Trial
Free Version

Pricing Details

$22 per developer per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ClickDesk

Founded

2011

Country

United States

Website

www.clickdesk.com

Vendor Details

Company Name

Roadie.io

Founded

2020

Country

Ireland

Website

roadie.io

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Product Features

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