Believe Reviews

Summary: I worked with Believe for almost eight years. In 2016, we had the opportunity to switch from Zimbalam to Believe, and I was thrilled and grateful. However, last week, we were unexpectedly terminated by them due to alleged fraudulent streaming activity. I was in shock, as I had never engaged in such activities, and they requested that I reach out to their legal team. I promptly submitted all necessary documents to the legal team, which included evidence suggesting that, if any fraud had occurred, we were framed in a deeply unsettling manner.

I also reached out to Spotify, and thankfully, they were understanding, friendly, and helpful. In an effort to resolve the issue, I even offered to pay compensation and remove the releases in question. Out of over 90 releases, only 5 were flagged for supposed fraudulent streaming activity. Unfortunately, it seems that this is how Believe Digital treats its loyal partners. Despite other distributors attempting to lure me away from Believe, I remained loyal to them. In hindsight, perhaps I should have considered those opportunities.

Believe may not be the best choice if you want to avoid being taken advantage of. Furthermore, it's worth noting that they no longer accept submissions phonically.

They never had any problems with us from 2016 to september 2023! but even this fact did not let them change their mind

I recommend exploring other distribution companies, as it could save you time and spare you unnecessary stress. Stay away from them!

Positive: - fast distribution
- fair price system
- great report generation
- good store portfolio
- Hi-Res Audio Submission

Negative: - support only answers, when they feel to
- support doesn't answer specific questions
- Accusing of fraudulent streams
- kicks artists and labels out of contract without warning or clearing the situation

Summary: Bad. Now passing details onto debt recovery agency to claw back my money. How sad is that. Ah well - thanks for nothing Believe.

Positive: Nothing at all. Unprofessional and don’t follow through with agreed options. Then ignore you and don’t respond to help/complaints.

Negative: To the Believe Team and anyone else who might actually bother to respond.

UNPAID ROYALTIES

I am writing regarding the ongoing matter of owed royalties that have not been transferred after months of emails, invoices sent, forms filled, releases re-released, photo ID sent, Tunecore details sent etc - only now for no replies by emails and nothing happening.

Jumping through every hoop you have asked of me.
I was understanding at the beginning that this was a ‘very unique case’ as the original label had gone into liquidation. But it has now got to the ridiculous and unprofessional.

I was told your legal team had approved this payment. You sent me forms to fill in - these were returned. Nicholas copied in support to pay the amount - only to then be told by your customer service team that this cant be done.

The emails between Nicholas and myself began on 28th November 2022. I was in contact with your customer service prior to this.

We are now in March 2023 - and nothing is resolved.

I have sent them a new invoice for the original cost and additional fees for the time wasted - and of course, had ZERO response.

So - if you need good customer care for your music and issues around royalties - go somewhere else.

I am now sadly needing to take legal action/debt collectors against Believe to get the money that is rightfully owed to me.