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Description
Clarivate Customer Experience (CX) Services, previously known as CustomersFirst Now, operates on the fundamental belief that placing customers at the core of a business is essential for achieving operational and financial success. We assist organizations in prioritizing their customers with an urgent approach, recognizing that every interaction is a chance to either impress or let down a customer; thus, understanding what resonates with them is crucial for success. Companies in both B2B and B2C sectors that implement our program experience enhanced revenue, improved retention rates, and better profit margins. Through our established, data-driven methodology, we help you uncover the primary causes of customer churn and identify pain points, allowing you to create actionable strategies that lead to tangible financial and customer experience improvements. CFN Insight stands out as the premier provider of customer journey mapping software, offering unparalleled visualizations, reporting tools, action scorecards, dashboards, and insights to enhance your understanding of customer interactions and drive business growth. By focusing on these aspects, organizations can create a more customer-centric culture that not only meets but exceeds expectations.
Description
RetentionX transforms your data into actionable insights, allowing you to make optimal business decisions through AI-enhanced analytics while simplifying the complexity typically managed by an entire data science team into a single, user-friendly platform. This advanced data science engine addresses queries that conventional technologies fail to resolve and offers seamless integration without requiring assistance from BI or data specialists. Essential analyses are readily available for every thriving organization and can be easily shared with stakeholders whenever necessary. You can uncover anomalies within your company's data and receive alerts when significant metrics shift, enabling you to spot behavioral patterns and obtain straightforward recommendations for improvement. With continuous monitoring of your company's performance, you can benchmark your business against industry standards. Retaining customers is crucial for business growth, as high retention rates indicate that customers are likely to return and make repeat purchases. RetentionX highlights the key value drivers that are essential for enhancing your retention through comprehensive data reports, ensuring that your business remains competitive and successful. Ultimately, utilizing RetentionX empowers you to elevate your company's customer retention strategy effectively.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Clarivate
Founded
2016
Country
United Kingdom
Website
clarivate.com/customer-experience-services/
Vendor Details
Company Name
RetentionX
Country
Germany
Website
retentionx.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Product Features
Data Analysis
Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics
