Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

2Ring Dashboards & Wallboards
CommunityWFM
Dialogflow
Eleveo
Microsoft Dynamics 365
Salesforce
ServEngage
ServSecure
Thrive Global
UniAgent
Webex Workforce Optimization
Zendesk

Integrations

2Ring Dashboards & Wallboards
CommunityWFM
Dialogflow
Eleveo
Microsoft Dynamics 365
Salesforce
ServEngage
ServSecure
Thrive Global
UniAgent
Webex Workforce Optimization
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone App
iPad App
Android App
Windows
Mac
Linux

Deployment

SaaS
iPhone App
iPad App
Android App
Windows
Mac
Linux

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.webex.com/us/en/products/customer-experience/contact-center.html

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/the-open-ccaas-imperative/

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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