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Description
Chatwoot serves as a comprehensive customer engagement platform that brings together various communication channels, such as email, live chat on websites, and social media networks including Facebook, Twitter, and Instagram, along with messaging applications like WhatsApp and Line, all within a single interface. This seamless integration empowers businesses to ensure a uniform customer experience across diverse platforms. The suite includes tools such as predefined responses for common inquiries, keyboard shortcuts for quick actions, and collaborative features that facilitate internal conversations through private notes. Additionally, users can set up automation rules to minimize repetitive tasks, and they can customize live chat widgets to reflect their brand's identity on their websites. Furthermore, Chatwoot allows for chatbot integration and the inclusion of personalized dashboard applications, making it a versatile solution for effectively managing customer interactions. With its extensive features, Chatwoot is designed to enhance overall efficiency and improve customer satisfaction.
Description
Discover the transformative capabilities of OBI Engage, which seamlessly combines social media, messaging applications, reviews, live chat, and chatbots into a single solution for outstanding customer engagement and online service. This platform guarantees that you can deliver personalized and direct customer service across various channels, including social media, live chat, review sites, and messaging applications, resulting in satisfied and loyal clientele. With OBI Engage, you can effortlessly oversee all online discussions from a unified dashboard while incorporating intelligent chatbots to enhance efficiency in your service operations. Additionally, the system offers advanced workflows, case management, and the ability to integrate with external platforms, ensuring you deliver top-notch service. Stay informed about your company's online presence and respond proactively to mentions with the built-in monitoring feature. Furthermore, you can effortlessly create, schedule, and distribute posts across different social media platforms using the user-friendly content calendar, while also evaluating the effectiveness and reach of your marketing efforts through comprehensive social analytics and reporting. This ensures that your engagement strategies remain effective and responsive to audience needs.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Clearbit
Docker
Dome
Freshchat
FullContact
Gmail
Google Cloud Platform
Heroku
IFS Ultimo
Integrations
Amazon Web Services (AWS)
Clearbit
Docker
Dome
Freshchat
FullContact
Gmail
Google Cloud Platform
Heroku
IFS Ultimo
Pricing Details
$19 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Chatwoot
Founded
2020
Country
United States
Website
www.chatwoot.com
Vendor Details
Company Name
OBI4wan
Founded
2011
Country
Netherlands
Website
www.obi4wan.com/nl/producten/webcare/
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring