OBI Engage Integrations

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances Languages supported: Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian,

We understand that content and engaged technicians and operators form the essential core of successful and sustainable enterprises. IFS Ultimo EAM enhances the experience of these vital frontline workers by reducing administrative burdens, increasing active work time, and streamlining workflows through automation. Our robust EAM solution empowers over 100,000 technicians and operators globally to retrieve and utilize pertinent information instantly. Ultimo’s software boasts comprehensive features as a standard offering. It is applicable for planning, monitoring, optimizing, executing, and tracking all essential maintenance operations. This tool can effectively manage both fixed assets, like machinery in an industrial facility, and mobile assets, such as vehicles, alongside all associated materials, tools, and data. Enhanced by integrated modules for Environmental, Health, and Safety, Operations, and IT Service Management, the software is designed to be fully scalable and is available in three distinct product versions. Users can expect reliable support on various platforms, including desktop, tablet, and smartphone, ensuring accessibility wherever they are needed. Moreover, this adaptability promotes a seamless workflow, ultimately contributing to improved operational efficiency.