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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Chatdesk offers an instant solution for aggregating and analyzing customer feedback across all communication channels, delivering detailed insights with minimal effort required. The traditional method of piecing together scattered feedback from various sources like emails, chats, social media, surveys, and reviews can be both tedious and inefficient. With Chatdesk, all your feedback is gathered in one centralized location, allowing you to easily identify trends and discover new growth opportunities. If you're searching for specific information, Chatdesk features a natural language search capability that enables you to sift through every message effortlessly. For a quick overview, our advanced machine learning tools create automatic summaries of feedback, making it simple to skim through vast amounts of data. Additionally, you can seamlessly export your findings to CSV format or integrate them into your data warehouse. By utilizing Chatdesk, you can significantly lower the volume of inbound calls, facilitating a swift transition for callers towards chat support and self-service solutions, ultimately enhancing customer satisfaction.

Description

An agile approach to 360-degree feedback solutions. EASY REVIEW SETUP IN JUST A FEW MINUTES Initiate your survey immediately or schedule it for a later date. With an automated system, an intuitive interface, and a comprehensive question bank, Wystra ensures a seamless user experience. CATERING TO INDIVIDUALS, TEAMS, AND ORGANIZATIONS Uncover strengths, identify blind spots, and highlight areas for improvement with valuable insights tailored for you and your team. COMPREHENSIVE ANALYTICS FOR TODAY AND BEYOND Receive detailed analytics and reports automatically, allowing you to share findings and monitor employee skills and development over time. Leverage performance reviews to make informed, data-driven decisions regarding your workforce. DESIGNED FOR ALL TEAMS AND ORGANIZATIONS Customize your review process by setting specific questions that align with your objectives. EMPLOYEE-CENTRIC FOCUS Incorporate peer feedback into your performance review system to enhance its effectiveness and value. INSIGHTFUL DASHBOARD Spot potential candidates for promotion, recognize standout performers, identify those at risk of burnout, and assess trends through performance review feedback cycles. With this comprehensive solution, foster an environment of continuous growth and improvement within your organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Aircall
Avaya Cloud Office
Bazaarvoice
Delighted
Five9
Flip
Front
Gorgias
Kustomer
Magento
NiCE CXone Mpower
Olark
Returnly
RingCentral RingCX
Shopify
Stamped
Twilio
UJET
Yotpo

Integrations

Aircall
Avaya Cloud Office
Bazaarvoice
Delighted
Five9
Flip
Front
Gorgias
Kustomer
Magento
NiCE CXone Mpower
Olark
Returnly
RingCentral RingCX
Shopify
Stamped
Twilio
UJET
Yotpo

Pricing Details

$99 per month
Free Trial
Free Version

Pricing Details

$5/user/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Chatdesk

Founded

2016

Country

United States

Website

www.chatdesk.com

Vendor Details

Company Name

Wystra

Founded

2023

Country

Germany

Website

wystra.com

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Performance Management

360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures

Alternatives

Alternatives

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