LiveChat Reviews

LiveChat

4.9 out of 5 stars

Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Average Ratings 10 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

Description

ChatNory is an AI-powered chatbot and live chat solution hosted in the cloud, specifically designed for businesses. It assimilates information from website content, uploaded documents, pricing lists, and product catalogs to provide answers via website chat, WhatsApp, Messenger, Instagram, and Telegram. With its WordPress plugin, users can easily integrate a chat widget that syncs published content and WooCommerce product details, including prices, stock levels, SKUs, and categories, to their ChatNory account. The chatbot can communicate in 11 different languages, transfer chats to human agents when necessary, process order inquiries, schedule appointments, and generate support tickets using integrated systems. Teams can efficiently oversee conversations, manage leads, and analyze performance directly within ChatNory, rather than relying on WordPress to host the AI. Website administrators have the option to incorporate the chat widget using a simple code snippet or shortcode, ensuring that WordPress content automatically updates in real-time. A ChatNory account is mandatory to utilize the WordPress plugin, and users can take advantage of a free plan to explore the service. This flexibility allows businesses of all sizes to enhance customer engagement and streamline support processes.

Description

LiveChat is a robust customer service platform built to streamline communication for businesses. It unifies website chat, WhatsApp, Facebook Messenger, and Meta Suite into a single, high-efficiency dashboard, allowing teams to manage multi-channel support without increasing headcount. The platform focuses on operational efficiency through AI-powered features. The AI Copilot provides instant chat summaries, smart response suggestions, and grammar correction to maintain a professional tone. Technical features like "Sneak Peek" allow agents to see what users are typing in real-time before they hit send, significantly reducing Average Handle Time (AHT) and improving resolution speed. With a 5-minute setup and over 200 native integrations (including Shopify, WordPress, HubSpot, and Slack), LiveChat seamlessly integrates into any existing tech stack. For teams requiring custom workflows, it offers a robust API and webhooks. LiveChat provides the stability, security, and scalability needed to turn real-time conversations into measurable business growth.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

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Screenshots View All

Integrations

WooCommerce Yes 
WordPress Yes 
APIANT No 
CS-Cart Free No 
Chatdesk No 
Chattermill No 
Constant Contact No 
GetResponse No 
HelpDesk No 
InsertChat No 
Lift AI No 
OpenCart No 
ProProfs LMS No 
SeekBeak No 
Squarespace No 
Sugar Sell No 
Unbounce No 
VEVS Car Rental Software No 
Zoho One No 

Integrations

WooCommerce Yes 
WordPress Yes 
APIANT Yes 
CS-Cart Free Yes 
Chatdesk Yes 
Chattermill Yes 
Constant Contact Yes 
GetResponse Yes 
HelpDesk Yes 
InsertChat Yes 
Lift AI Yes 
OpenCart Yes 
ProProfs LMS Yes 
SeekBeak Yes 
Squarespace Yes 
Sugar Sell Yes 
Unbounce Yes 
VEVS Car Rental Software Yes 
Zoho One Yes 

Pricing Details

$10/month
Free Trial No 
Free Version Yes 

Pricing Details

$16.00 per agent per month
$33.00 Team plan per agent per month
$50.00 Business plan per agent per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ChatNory

Founded

2026

Country

India

Website

chatnory.com

Vendor Details

Company Name

LiveChat Software

Founded

2002

Country

United States

Website

www.livechat.com

Product Features

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis No 
Social Media Integration No 

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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