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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Frustrated customers tend to abandon your website when faced with excessive wait times or unaddressed inquiries. Providing exceptional customer service can distinguish your brand from rivals and contribute to the expansion of your business. With the continuous evolution of AI technology and rising operational expenses, the era of AI-powered customer service is imminent. Our AI Assistant is designed to autonomously address your customers' questions, relieving you from the burden. Utilizing cutting-edge AI and automation tools boosts efficiency and improves customer interactions, which can facilitate scalable growth for your business. Furthermore, our intelligent recommendation system provides smart tags and titles, complemented by detailed conversation summaries to enhance the overall experience. By adopting these innovative solutions, you can ensure that customer satisfaction remains at the forefront of your operational strategy.

Description

Enhance your customer connections using Re:amaze, a dependable online helpdesk designed to assist businesses in engaging and supporting their clientele across multiple communication platforms. Engineered for scalability, Re:amaze provides a comprehensive suite of tools that encompass live chat, email, and integrations with social media and mobile applications. Additionally, Re:amaze features important capabilities such as automated workflows, conversation permalinks, collaborative inboxes, public help centers, detailed reporting, FAQs, and customer satisfaction surveys, all aimed at improving overall user experience and support efficiency. By utilizing these tools, businesses can foster deeper relationships with their customers, ensuring enhanced interaction and satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

APIANT
APIWORX
ActiveCampaign
ChannelReply
Ema
Help Desk Migration
JustCall
LTVPlus
Median Cobrowse
Octocom
Ordoro
Recharge
SMSBump
ShipCalm
Shopify
Slack
Stackreaction
Vanta
WhatsApp
Wufoo

Integrations

APIANT
APIWORX
ActiveCampaign
ChannelReply
Ema
Help Desk Migration
JustCall
LTVPlus
Median Cobrowse
Octocom
Ordoro
Recharge
SMSBump
ShipCalm
Shopify
Slack
Stackreaction
Vanta
WhatsApp
Wufoo

Pricing Details

$27 per month
Free Trial
Free Version

Pricing Details

$20.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Channel

Website

channel.io

Vendor Details

Company Name

Reamaze

Founded

2012

Country

United States

Website

www.reamaze.com

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Alternatives

Alternatives

LiveAgent Reviews

LiveAgent

Quality Unit
LiveAgent Reviews

LiveAgent

Quality Unit