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Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
Description
RateTiger serves as a comprehensive platform for managing hotels, meeting stringent standards such as ISO, PCI, and GDPR. Esteemed by leading hoteliers, it ensures a safe and efficient approach to online distribution and channel management. With over two decades of industry experience, we provide essential tools and cutting-edge technology to enhance your business's growth. The RateTiger Channel Manager functions as a modern solution for hotel management, enabling seamless integration of your property management system with an unlimited number of direct and indirect demand channels. By offering real-time updates on availability, rate integrity, and reservation confirmations directly into your system, it allows for effective monitoring of performance and supports revenue growth. Additionally, the RateTiger Central Reservation System (CRS) acts as a pivotal hub for managing room reservations and availability across multiple properties and channels. This integration encompasses all booking platforms, including OTAs, wholesalers, metasearch engines, GDSs, and your own brand website, ensuring a cohesive and streamlined operation. With RateTiger, hoteliers can significantly elevate their operational efficiency and market competitiveness.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
ANIXE Resfinity
IDS Next
LodgIQ
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$948.00/year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Vendor Details
Company Name
RateTiger
Founded
2001
Country
United Kingdom
Website
www.ratetiger.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
Hotel Channel Management
Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
