innRoad Reviews

Summary: I have had over the phone training for myself and staff. When problems arise it is not uncommon for technical support to answer the phone and guide me through to a solution.

Positive: I can go online from all the devices I have tried and easily adjust stay details. This is essential when running an environment that is constantly changing.

Negative: There as some issues with adjusting room type as I am remodeling. However technical support does assist in that.

Summary: Overall feel that it is an easy to use product. Integrates well with 3rd party booking systems and has very responsive customer support.

Positive: Easy to set up and use. Great property management, channel management, reservations and booking engine that integrates with our website.

Negative: Would like improvement on session management so that I don't have to login several times per day.

Summary: Very satisfied, this platform is perfect to run more than one property, very affordable, great customer support support.

Positive: Great customer service.
Easy platform to manipulate.
Can have all my resorts in the same platform.
Links with OTA's.

Negative: Doesn't work perfect with Mac sometimes have to change settings a few times.
Cannot update quotes.

Summary: InnRoad has reduced my time spent each day organizing reservations from multiple hours to just a few minutes. Automated emails help with check-ins and check-outs. The entire process, top to bottom, has been simplified since implementing InnRoad.

Positive: The payment terminal is quick and easy. Tape Chart is a clean "full property" view. Significantly saves time for internal operations. From booking to reporting to housekeeping.

Negative: Email automation only allows 1 email address per reservation. I would like to be able to send the same email to all guests listed in a room.

Summary: My overall experience has been very positive and I recommend it to anybody. The staff on call to help is very attentive to your needs and respond very quickly. I will continue using innRoad for several years to come.

Positive: I started in roads several years ago I was a little skeptical about changing hospitality systems but it was the best choice I ever made. The folks at innRoad are always available with any questions training or help that you could possibly need. The system itself is very user-friendly and easy to learn, I would recommend in road to anybody.

Negative: Honestly there wasn’t much I didn’t like about it from day one it was very easy for me to navigate and teach my employees.

Summary: We've improved our inventory management process tremendously. Before innRoad, we were spending countless hours making sure our available inventory was up to date and accurate. With innRoad, I can monitor the inventory from my mobile devices and make any quick necessary changes at any time. The alerts and auto-update features are great and work well if you have not manually adjusted any rates.
I would like to be able to have more than one travel agent % set up.

Positive: How easy it is to get in contact with customer support. They are always available by email or phone and ready to help. The support team is very knowledgeable and usually able to assist right away.

Negative: I feel the system can run a little slow sometimes. I've come across certain issues which can't be explained by support as to why they happened or what to do to prevent them in the future. Again, support always helps resolve these issues quickly.

Summary: Beats the old way by a mile (paper and pen).
The price isn't bad.
Alternatives aren't too great. We've done some demos with other reservation systems and they didn't seem up to par.

Positive: Can make reservations from anywhere.
Super easy to use.
Multiple accounts can access the reservation system.

Negative: Wish there was a mobile app.
There are some finicky bugs.

Summary: I like the portal a lot. its easy to use and easy to navigate around. I wish they had an app to go a long with it its so great! 100!

Positive: I like the portal a lot. its easy to use and easy to navigate around. I wish they had an app to go a long with it its so great!

Negative: Response time from call center. Wish they called back faster. When i have problems it usually stops me from being able to quickly move on with the day.

Summary: Great system that does all that I need. There is no system out there that does everything you want because everyone's needs are different. This system is the most complete system that I have used so far for my current needs and is easy to use.

Positive: Easy to work with. You can move reservations around from the tape chart or from the reservation itself. I use this every day and all day long. I have it open permanently on my screen. I taught many reservation systems online over the years and this is a great system.

Negative: Somethings I can't change on my own and wish I could, but these are minor and all I have to do is request the changes and they do it for me.

Summary: Overall, InnRoad is the best reservation system that we have used in a long time. It is easy to get in contact with customer service if there is any issues or if we have a question. The chat is also available but it is nice to have a live person to talk to 24/7.

Positive: InnRoad is a great program to help us with our small rental program. The price isn't too high and the program is relatively easy to use. My favorite part is the customer service team is always available and always super helpful!

Negative: Sometimes it can be difficult to navigate specifics in our bookings (such as abstract cancellation policies for certain room types. But customer service is always available and was able to help out.

Summary: Wonderful assistance, often can change something with us right on our monitor from remote or verbal directions.

Positive: Always available or will call back soon. When we call for Technical Assistance we get service right away.

Negative: Sometimes we have to leave a phone #, but very understandable.

Summary: Love it. Highly recommend it. I have worked on about 7 or 8 different PMS systems over the years for different types of properties and InnRoad exceeds them all. It's best suited for our small size hotel. I think if you were to try the demo you would feel the same way. It's as easy as it looks and as reliable as you read about. Best of all the day and night support staff are so friendly. Some are based out of New York and some are overseas but they all are incredibly knowledgable about the program and all the features.

Positive: Very intuitive program that has all the features you need, and the ease of locating steps can be learned by any employee at any level. The reporting gives all the information and date you could ever want. And the on call support techs are always available day and night and help you get through any questions.

Negative: There really is not much negative to say about InnRoad. It's accessible from any device, from any location which I love. It makes managing the hotel from on site or off site simple. I guess if it would have a little more speed to it would be something to improve, sometimes reports take a moment to generate.

Summary: Overall it works great and is user friendly. It has been easy to train new employees on and the overall design works well.

Positive: I like that the software has a great tape chart, I don't have to do an audit every day and it pretty user friendly.

Negative: I don't like that the report section is not that great, it would be nice to have a few more options.

Summary: Satisfied with innRoad and would recommend it to most people that are looking for a quick reservation.

Positive: Really user friendly and customer support is great. We have quick turn around time for issues. Yay!

Negative: Some features and their location. Wish that would.

Summary: Overall, innRoad has met our needs. They provide good service and for the cost, we are willing to deal with some of the shortcomings of the software and we can see that innRoad is making a concerted effort to continually improve its product.

Positive: It is easy to use. It is easy to train new users to use it. The tape chart functionality/visibility is very good. Web based, customer facing booking engine is intuitive and makes the booking process very simple.

Negative: There are many, seemingly obvious features that are missing. When you bring these to the attention of innRoad support, you are told that these features would be enhancements and would be considered "at a later date" even though they are clearly not enhancements, but rather omissions or oversights by programmers.