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Description
Cayenta presents a wide-ranging selection of enterprise software solutions specifically designed for utilities and municipal organizations, which includes systems for Customer Information (CIS), Financial Management (FMS), Work Management (WMS), and Human Capital Management (HCM). The award-winning Cayenta CIS stands out as a versatile customer relationship management and utility billing platform that accommodates both metered and non-metered services such as electricity, gas, water, wastewater, and solid waste. Additionally, it incorporates integrated Customer Preference Management (CPM), enabling users to select their desired methods of communication, and features the SilverBlaze customer engagement platform for efficient self-service account management. On the financial side, the FMS is equipped with fully interconnected modules that cater to diverse accounting requirements, including General Ledger, Accounts Payable and Receivable, Budgeting, and Fixed Assets, complete with advanced reporting tools that facilitate comprehensive cost analysis and promote adherence to government regulations. Furthermore, Cayenta's software solutions are designed to enhance operational efficiency and improve customer satisfaction for utility providers.
Description
We provide comprehensive CIS and billing solutions tailored for the contemporary utility sector. Envision offering innovative products that empower your customers to determine their payment timing and methods. By utilizing smart meter data, we enable advanced rating, billing, and customer service interactions. Our adaptable architecture simplifies implementation, including transitions for existing clients if necessary. Enhance customer attraction and retention, maintain a competitive edge, and oversee your operations in real time. Transform your smart meter infrastructure into a revenue-generating asset by presenting your customers with diverse rate and product choices without the hassle of integrating with existing billing systems. Maximize the benefits of your AMI investment by providing customers with the option of a smart meter equipped for Prepaid functionality. In a landscape where companies need to distinguish themselves, having a strategic plan that resonates with consumers is essential. Ultimately, addressing the needs of the digital consumer, who is placing increasing demands on your business, is paramount for sustained success. By doing so, you can ensure your organization remains relevant and responsive in a fast-evolving market.
API Access
Has API
API Access
Has API
Integrations
Itron Enterprise Meter Data Management
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cayenta
Country
Canada
Website
www.cayenta.com
Vendor Details
Company Name
SmartGridCIS
Founded
2009
Country
United States
Website
www.smartgridcis.com
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
