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Description

We enhance your vehicle sales by providing 24/7 chat support with real representatives. Our approach maintains the integrity of your Dealership Brand through authentic, live interactions. For instance, the initial contact can be an automated message that we tailor based on your preferences. This is where the visitor expresses their needs, and our agent captures essential information, including the prospect’s name. The agent will then confirm a suitable time for the prospect to visit the dealership, which is crucial for fostering a connection. We also inquire if the visitor has any vehicles they wish to trade in, directing the conversation towards securing a contactable lead. Additionally, our messaging can be customized to suit your style or employ a standard approach. Since a significant portion of live chats—over 80%—discuss inventory, we proactively share lease offers, OEM incentives, specifications, images, and videos within the chat to facilitate the buyer’s journey toward making a purchase. Our BDC Style Scripts have been meticulously refined through insights gained from more than 13 million chats, ensuring effectiveness in communication. This continuous refinement allows us to better serve our clients and drive more sales.

Description

Our live chat software allows operators to reach customers immediately. Operators can see what visitors are typing and respond faster. They can also transfer chat to other members to speed up the resolution process. Operators can use canned responses in live chat software to provide real-time quality answers. Chat widgets can be customized with self-help articles for instant assistance. Our proactive chat software will enhance user experience. Chat invitation pop-ups and personalized operator greetings can be used to welcome visitors. This will increase engagement. Use our live chat to inform website visitors about new products, features, or service updates. Give product tours to your support team to help them engage potential leads. Our live chat support software allows you to store potential leads in your favorite CRM platforms such as Salesforce, Microsoft Dynamics, and Salesforce. This will allow your sales team to close more deals faster.