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Description
Capacity, powered by artificial Intelligence, is the first Work Automation Platform in the world. It automates support for customers and employees.
Capacity AI continually learns from your organization and the interactions within your company to automate your helpdesk processes and decisions in real-time.
Key Benefits:
Reduce costs and increase revenue.
A new helpdesk allows you to easily move from tier-0 support to tier-1, reducing the time and money spent answering repetitive queries.
Employee engagement can be increased
Employees are overwhelmed by emails, phone calls and tickets. Give your team instant access to centralized knowledge so that your support team can concentrate on strategic goals or tasks that require higher-level thinking.
Customer satisfaction can be improved
Customers have many questions. Customers have many questions. Give them the experience they want with instant answers 24 hours a day.
Description
Envisioning the future of customer communications involves creating an intelligent communication center that supports both real-time and automated interactions. Ensure your customers have a top-tier experience by elevating your support services, allowing them to reach out at their convenience. Embrace each customer individually and enhance your accessibility with CommBox's powerful platform, which includes AI-driven automated customer service capabilities. Quickly convert leads into loyal customers while executing your omnichannel strategy with the advanced lead generation and sales tools offered by CommBox. This comprehensive omnichannel solution, fueled by artificial intelligence, streamlines all customer communications into one cohesive platform. Deliver a seamless omnichannel experience tailored to your customers' preferences, whether they choose WhatsApp, SMS, chat, social media, email, video, or voice. All interactions are efficiently managed through a single, intelligent inbox, ensuring no message goes unnoticed. By leveraging these tools, businesses can foster stronger connections and improve overall customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Microsoft Dynamics 365
Box
Bullhorn
Dimension Labs
Encompass
Gmail
Google Calendar
Google Drive
Jira
Jira Work Management
Integrations
Microsoft Dynamics 365
Box
Bullhorn
Dimension Labs
Encompass
Gmail
Google Calendar
Google Drive
Jira
Jira Work Management
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Capacity
Founded
2017
Country
United States
Website
capacity.com
Vendor Details
Company Name
CommBox
Founded
2013
Country
Israel
Website
commbox.io
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Workflow Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
