CallTools
4.9 out of 5 starsAverage Ratings 29 Ratings
Average Ratings 0 Ratings
Description
Transform your contact center operations with CallTools—an innovative cloud-based platform that unifies inbound and outbound dialing for maximum efficiency. Enhance agent productivity and foster stronger customer relationships with robust features like predictive dialing, call recording, and integrated multi-channel campaigns for email and SMS. Gain a holistic understanding of team performance through comprehensive analytics and real-time reporting tools. With flexible integrations, streamlined queue management, and customizable IVR options, CallTools simplifies workflows and delivers superior call outcomes. Optimize your connection rates using advanced data targeting and dynamic caller ID tools. Designed with an intuitive interface, CallTools empowers teams to handle even complex tasks with ease.
Description
VoIPSetu represents a high-end add-on suite for 3CX that enhances its functionality with features such as advanced visibility, analytics, AI capabilities, automation, and supervisory tools, allowing businesses, contact centers, BPOs, sales teams, and support teams to improve call management without the need to overhaul their existing 3CX system. This comprehensive suite includes tools like Advanced Wallboards, AI Call Analytics, CRM Integration, Call Recording Manager, Supervisor Console, and an AI Receptionist & IVR Builder, enabling teams to track live activity of agents and queues, utilize AI for call analysis including transcription and sentiment evaluation, efficiently search through recordings, automate call logging in CRMs, provide real-time coaching to agents, and create visual IVR workflows. The platform aims to transform 3CX call data into useful operational insights, empowering supervisors with enhanced control over daily communication processes and workflows. By leveraging these advanced tools, organizations can optimize their communication strategies and improve overall team performance.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
ActiveProspect
Yes
Balto
Yes
BirdDog eCommerce
Yes
DebtPayPro
Yes
Follow Up Boss
Yes
Forefront CRM
Yes
GoHighLevel
Yes
Goliath
Yes
Google Maps
Yes
HubSpot Marketing Hub
Yes
Integrations
ActiveProspect
No
Balto
No
BirdDog eCommerce
No
DebtPayPro
No
Follow Up Boss
No
Forefront CRM
No
GoHighLevel
No
Goliath
No
Google Maps
No
HubSpot Marketing Hub
No
Pricing Details
Custom Pricing - Best Value in the Industry with Unlimited Inbound and Outbound Minutes
Free Trial
No
Free Version
No
Pricing Details
$15
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
CallTools
Founded
2014
Country
United States
Website
calltools.com/
Vendor Details
Company Name
VoIPSetu
Founded
2015
Country
United States
Website
www.voipsetu.com
Product Features
Auto Dialer
Call Center Management
Yes
Call Recording
Yes
Call Reporting
Yes
Call Scripting
Yes
Lead Management
Yes
Power Dialer
Yes
Predictive Dialer
Yes
Preview Dialer
Yes
Progressive Dialer
Yes
Surveys
Yes
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
Yes
Call Routing
Yes
Employee Directory
Yes
IVR / Voice Recognition
Yes
Mobile Access
Yes
Virtual Call Center
Yes
Web Conferencing
No
Business VoIP
Call Parking
Yes
Call Recording
Yes
Contact Management
Yes
Encryption
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
Yes
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
No
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Inside Sales
Auto-Dialing
Yes
Call List Management
Yes
Call Recording
Yes
Campaign Management
Yes
Dashboard
Yes
Data Management
Yes
Lead Capture
Yes
Lead Distribution
Yes
Lead Scoring
Yes
Performance Management
Yes
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
Yes
Lead Management
Yes
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
Yes
Mass Texting
No
Message Personalization
Yes
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
Yes
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
No
Text-to-Win
No
Telemarketing
Auto Dialer
Yes
CRM
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Call Scripting
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Lead Distribution
Yes
Outbound Call Center
Yes
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
Product Features
Telemarketing
Auto Dialer
No
CRM
No
Call Logging
No
Call Recording
No
Call Routing
No
Call Scripting
No
IVR / Voice Recognition
No
Inbound Call Center
No
Lead Distribution
No
Outbound Call Center
No