Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
CallBack HVAC is a follow-up tool for HVAC shops that miss calls while technicians and office staff are busy. With a compatible phone route and an approved texting number, a caller who reaches a supported unanswered-call outcome hears a consent prompt. If they press 1, the system can send one service text. The owner reviews any reply and makes the callback; the software does not answer every call or book jobs for you.
The core plan includes caller records, a callback queue, message templates, lead status, basic reporting and CSV export. One dashboard reply is allowed after an incoming customer text. Staff must continue to handle booking and ongoing customer contact. AI CSR call handling is a separate pilot subject to review and activation, not part of the base trial.
Core software costs $149/month after a 14-day trial that starts when the email address is confirmed. No card is required to start the software trial. Setup and carrier review use trial time. Provider number rental, registration, voice calls, messages and carrier fees are additional, including during the trial. Twilio is the standard setup; Telnyx and Plivo need availability confirmation before selection. A successful call-and-text test is required before customer use.
Description
The premier all-in-one software solution for HVAC, plumbing, electrical, and various field service industries, catering to both commercial and residential needs. Implement best practices within the industry to enhance service quality and drive better results. Receive alerts for significant events, such as large sales closures or appointment cancellations, to stay informed. Access customer details, including service history and equipment specifics, whenever they reach out. Monitor all interactions, including recorded calls and text messages, tied to each opportunity. Ensure customer satisfaction following each appointment to build long-lasting relationships. Keep track of your business performance from anywhere, at any time, with real-time insights readily available. This comprehensive software not only streamlines your operations but also fosters a culture of excellence in service delivery.
API Access
Has API
No
API Access
Has API
No
Integrations
Twilio
No
Pricing Details
$149/month
Core software: $149/month after a 14-day no-card trial starting after email confirmation. The trial runs during provider setup and carrier review. Customer use requires a paid provider account, approved texting number, registration, compatible routing, consent and a successful call-and-text test. Provider number, registration/campaign, call, text and carrier fees are separate, including during the software trial. Twilio is standard; confirm Telnyx or Plivo availability before choosing either. AI CSR pilots are separate.
Free Trial
Yes
Free Version
No
Pricing Details
$49 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CallBack HVAC
Founded
2026
Country
United States
Website
callbackhvac.com
Vendor Details
Company Name
WorkCEO
Country
United States
Website
workceo.com
Product Features
HVAC
Billing & Invoicing
No
Customer Database
Yes
Dispatch Management
No
Inventory Control
No
Job Management
No
Maintenance Scheduling
No
Mobile Access
No
Quotes / Estimates
No
Routing
No
Scheduling
No
Service History Tracking
No
Technician Management
No
Work Order Management
No
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
No
Mass Texting
No
Message Personalization
Yes
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
Yes
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
Product Features
Cleaning Services
Billing & Invoicing
Yes
Client Management
No
Dispatch Management
Yes
Inventory Control
No
Job Management
Yes
Mobile Access
Yes
Payroll Management
No
Quotes / Estimates
Yes
Recurring Appointments
No
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Work Order Management
No
Electrical Contractor
Billing & Invoicing
Yes
Commercial / Industrial
No
Contract Management
Yes
Customer Database
Yes
Electronic Signature
Yes
Mobile Access
Yes
Quotes / Estimates
Yes
Scheduling
Yes
Time Tracking
No
Work Order Management
Yes
Employee Scheduling
Appointment Management
No
Automated Scheduling
No
Calendar Management
No
Employee Database
No
Group Scheduling
No
Messaging
No
Mobile Access
Yes
Payroll Management
No
Reporting/Analytics
No
Resource Management
No
Schedule Distribution
No
Scheduling
Yes
Shift Scheduling
No
Shift Swapping
No
Time Clock
No
Time Tracking
No
Vacation / Leave Tracking
No
Field Service Management
Billing & Invoicing
Yes
Contact Database
Yes
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Electronic Signature
Yes
Inventory Management
No
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Time Clock
No
Work Order Management
No
GPS Tracking
Alerts/Notifications
No
Asset Tracking
No
Driver Management
No
Historical Reporting
No
Mobile Tracking
No
People Tracking
No
Real Time Tracking
No
Routing
Yes
Status Tracking
Yes
Territory Management
No
Vehicle Tracking
No
HVAC
Billing & Invoicing
Yes
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
No
Job Management
Yes
Maintenance Scheduling
No
Mobile Access
Yes
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Technician Management
No
Work Order Management
No
Janitorial
Bid Management
No
Billing & Invoicing
Yes
Client Management
No
Employee Scheduling
No
Inventory Management
No
Mobile Access
Yes
Payroll Management
No
Quality Control
No
Surveys & Feedback
No
Time Tracking
No
Work Order Management
Yes
Locksmith
Billing & Invoicing
Yes
CRM
Yes
Dispatch Management
Yes
GPS Tracking
Yes
Inventory Management
No
Mobile Access
Yes
Payment Processing
No
Scheduling
Yes
Work Order Management
Yes
Pest Control
Billing & Invoicing
Yes
Customer Service History
No
Dispatch Management
Yes
Fleet Management
No
Inventory Control
No
Mobile Access
Yes
Pest Activity Tracking
No
Pesticide Usage Tracking
No
Property Layouts
No
Quotes / Estimates
Yes
Scheduling
Yes
Plumbing
Billing & Invoicing
Yes
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
No
Job Management
Yes
Mobile Access
Yes
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Technician Management
No
Work Order Management
Yes
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No