Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Looking to create insightful visual reports from your Cisco UC setup? Look no further than CRA, a robust cloud-based platform designed for seamless web call detail reporting and analytics tailored specifically for Cisco® Unified Communications Environments. This innovative tool provides unprecedented insights into your UC landscape, allowing you to quickly grasp vital calling trends. You can easily generate tailored reports for various departments, which helps in troubleshooting voice and video Quality of Service (QoS) issues on a call-by-call basis. With features like customizable column title definitions and flexible data formatting, you can drill down into call record specifics effortlessly. Additionally, CRA offers visual representations of call flows, comprehensive device usage reports, and the ability to distinguish between internal and external calls. You can even assign custom caller-ID labels and monitor the talk utilization of any device, uncovering who made or received specific calls. Furthermore, it allows you to investigate reasons behind call disconnections and identify the top talkers in each department, facilitating better communication management overall.
Description
SIP3 offers a comprehensive solution for the real-time oversight, analysis, and resolution of network performance issues, even under heavy traffic conditions. Enhance your customers' experience by providing flawless communication services regardless of your business's scale, as a positive customer experience significantly boosts your chances of achieving success. Keep an eye on live calls and address any issues promptly, ensuring you fulfill customer demands with immediate insights. With SIP3, you can expand your operations without compromising your data integrity, receiving critical information instantly regardless of your organization’s size. Maintain your focus and productivity through a streamlined, user-friendly interface that simplifies your tasks. The SIP3 OpenAPI allows for effortless integration with external platforms and solutions, ensuring that you remain at the forefront of your business while actively monitoring your VoIP network in real-time. Identify and rectify network issues before they escalate into service interruptions, safeguarding your operations. Additionally, track the essential KPIs that are vital for your business's growth, all while conserving your valuable time and resources. This innovative approach not only enhances efficiency but also positions your company for sustained success.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Cisco Webex
No
Pricing Details
$415 per month
Essentials Plan - $415 per month
Plus Plan - $725 per month
Enterprise Plan - $1295 per month
Plus Plan - $725 per month
Enterprise Plan - $1295 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Intelligent Visibility
Founded
2014
Country
United States
Website
www.callrecordanalyzer.com
Vendor Details
Company Name
SIP3
Country
United States
Website
sip3.io
Product Features
Call Accounting
By-Extension Reporting
Yes
Call Duration
Yes
Call Monitoring
Yes
Call Volume
Yes
Caller Identification
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Unattended Call Management
Yes
Who Answered Log
Yes
VoIP Monitoring
Alerts / Notifications
Yes
Call Detail Record (CDR) Analysis
Yes
Call Quality Monitoring
No
IP SLA Monitoring
No
Jitter Testing
No
Latency Monitoring
No
MOS Monitoring
No
Packet Loss Monitoring
No
QoS Monitoring
Yes
Reporting / Analytics
Yes
Troubleshooting
Yes
Product Features
VoIP Monitoring
Alerts / Notifications
No
Call Detail Record (CDR) Analysis
No
Call Quality Monitoring
No
IP SLA Monitoring
No
Jitter Testing
No
Latency Monitoring
No
MOS Monitoring
No
Packet Loss Monitoring
No
QoS Monitoring
No
Reporting / Analytics
No
Troubleshooting
No