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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Looking to create insightful visual reports from your Cisco UC setup? Look no further than CRA, a robust cloud-based platform designed for seamless web call detail reporting and analytics tailored specifically for Cisco® Unified Communications Environments. This innovative tool provides unprecedented insights into your UC landscape, allowing you to quickly grasp vital calling trends. You can easily generate tailored reports for various departments, which helps in troubleshooting voice and video Quality of Service (QoS) issues on a call-by-call basis. With features like customizable column title definitions and flexible data formatting, you can drill down into call record specifics effortlessly. Additionally, CRA offers visual representations of call flows, comprehensive device usage reports, and the ability to distinguish between internal and external calls. You can even assign custom caller-ID labels and monitor the talk utilization of any device, uncovering who made or received specific calls. Furthermore, it allows you to investigate reasons behind call disconnections and identify the top talkers in each department, facilitating better communication management overall.

Description

Klearcom offers a cloud-based platform that harnesses AI for global voice and IVR testing, enabling businesses to verify and oversee their phone numbers, toll-free lines, interactive voice response systems, and the reliability of their call paths in more than 100 nations and with over 330 telecom carriers. Instead of depending on traditional manual test calls, Klearcom effectively replicates authentic customer call scenarios across both fixed-line and mobile networks, identifying potential issues such as routing mistakes, voice quality defects, IVR misconfigurations, and service interruptions. Its comprehensive suite of solutions encompasses automated end-to-end IVR discovery and mapping, regression testing, toll-free number validations, voice-quality evaluations, end-agent reachability assessments, fax-line testing, and simulations of global callers, all achieved without necessitating any modifications to the company's existing infrastructure. Furthermore, Klearcom accommodates multilingual and multi-dialect IVRs, analyzing and transcribing interactive voice menus in more than 40 languages, thus ensuring a broad reach for enterprises operating in diverse linguistic markets. This innovative approach not only enhances reliability but also streamlines the testing process, ultimately improving customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Avaya Cloud Office No 
Cisco CX Cloud No 
Cisco Webex Yes 
Five9 No 
Genesys Cloud CX No 
Google Cloud Platform No 
Microsoft Azure No 
NiCE CXone Mpower No 
Oracle Cloud Infrastructure No 
RingCentral RingCX No 
Salesforce No 
Talkdesk No 
Twilio No 
Vonage AI Studio No 
Zoom No 

Integrations

Amazon Web Services (AWS) Yes 
Avaya Cloud Office Yes 
Cisco CX Cloud Yes 
Cisco Webex No 
Five9 Yes 
Genesys Cloud CX Yes 
Google Cloud Platform Yes 
Microsoft Azure Yes 
NiCE CXone Mpower Yes 
Oracle Cloud Infrastructure Yes 
RingCentral RingCX Yes 
Salesforce Yes 
Talkdesk Yes 
Twilio Yes 
Vonage AI Studio Yes 
Zoom Yes 

Pricing Details

$415 per month
Essentials Plan - $415 per month
Plus Plan - $725 per month
Enterprise Plan - $1295 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Intelligent Visibility

Founded

2014

Country

United States

Website

www.callrecordanalyzer.com

Vendor Details

Company Name

Klearcom

Founded

2016

Country

United States

Website

klearcom.com

Product Features

Call Accounting

By-Extension Reporting Yes 
Call Duration Yes 
Call Monitoring Yes 
Call Volume Yes 
Caller Identification Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Unattended Call Management Yes 
Who Answered Log Yes 

VoIP Monitoring

Alerts / Notifications Yes 
Call Detail Record (CDR) Analysis Yes 
Call Quality Monitoring No 
IP SLA Monitoring No 
Jitter Testing No 
Latency Monitoring No 
MOS Monitoring No 
Packet Loss Monitoring No 
QoS Monitoring Yes 
Reporting / Analytics Yes 
Troubleshooting Yes 

Product Features

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

VoIP Monitoring

Alerts / Notifications No 
Call Detail Record (CDR) Analysis No 
Call Quality Monitoring No 
IP SLA Monitoring No 
Jitter Testing No 
Latency Monitoring No 
MOS Monitoring No 
Packet Loss Monitoring No 
QoS Monitoring No 
Reporting / Analytics No 
Troubleshooting No 

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