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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Transform the way you oversee and inspire your team with Calabrio WFM's innovative cloud and on-premise offerings. These solutions empower contact centers to effectively plan and manage their operations, enhance employee engagement, and deliver exceptional customer experiences. By integrating optimized staffing strategies with employee involvement opportunities, Calabrio WFM significantly improves visibility, flexibility, and overall performance. Designed to be mobile-friendly and user-centric, this solution unlocks the full potential of your organization and its workforce. Our advanced self-service and dynamic scheduling technologies are tailored to align with the fast-paced nature of your operations, promoting a more adaptable and appealing work environment that addresses employee needs. Furthermore, by integrating robust technology into your workforce management practices using self-service agent tools and automated connectors for contact center platforms, you can streamline forecasting, scheduling, and communication. Engaging employees through timely feedback and gamification initiatives not only encourages their growth and development but also ensures that they enjoy the flexibility they seek in their work. Ultimately, investing in Calabrio WFM equips your organization with the tools necessary for thriving in a competitive landscape.

Description

Rota empowers organizations and agencies by providing a streamlined platform to effectively build, manage, and engage their entire workforce. Our advanced technology integrates both internal and external staffing processes, allowing your teams to focus less on employee organization and more on delivering value to the business. Effortlessly schedule your staff to enhance overall productivity, ensuring that your workforce remains connected and informed throughout various locations and events. Grow your team only when necessary, utilizing Rota to swiftly arrange schedules for your own employees, temporary workers, flexible staff from your talent pool, or external agency partners. By optimizing the use of your internal staffing resources across multiple sites, you can better oversee who is working, where, when, and with whom, ultimately creating a more efficient and cohesive work environment. The result is a workforce that is not only well-organized but also fully engaged and ready to contribute to the success of your organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Qmatic Experience Cloud Yes 
Qmatic Orchestra Yes 
Qwaiting Yes 

Integrations

Qmatic Experience Cloud No 
Qmatic Orchestra No 
Qwaiting No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Calabrio

Founded

1995

Country

United States

Website

www.calabrio.com/products/workforce-management/

Vendor Details

Company Name

Rota

Founded

2015

Country

United States

Website

rota.com

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Product Features

Staffing

Billing & Invoicing No 
CRM No 
Candidate Management No 
Interview Management No 
Job Board Posting No 
Job Requisition No 
Onboarding No 
Payroll Management No 
Self Service Portal No 
Temporary Staffing No 

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

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