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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Transform the way you oversee and inspire your team with Calabrio WFM's innovative cloud and on-premise offerings. These solutions empower contact centers to effectively plan and manage their operations, enhance employee engagement, and deliver exceptional customer experiences. By integrating optimized staffing strategies with employee involvement opportunities, Calabrio WFM significantly improves visibility, flexibility, and overall performance. Designed to be mobile-friendly and user-centric, this solution unlocks the full potential of your organization and its workforce. Our advanced self-service and dynamic scheduling technologies are tailored to align with the fast-paced nature of your operations, promoting a more adaptable and appealing work environment that addresses employee needs. Furthermore, by integrating robust technology into your workforce management practices using self-service agent tools and automated connectors for contact center platforms, you can streamline forecasting, scheduling, and communication. Engaging employees through timely feedback and gamification initiatives not only encourages their growth and development but also ensures that they enjoy the flexibility they seek in their work. Ultimately, investing in Calabrio WFM equips your organization with the tools necessary for thriving in a competitive landscape.

Description

Quadrant offers tailored workforce solutions designed to cater to various sectors such as mining, petroleum, civil engineering, construction, and renewable energy. Our approach includes a comprehensive workforce playbook that addresses organizational needs, alleviates workload pressures, and supports both short-term and long-term employment arrangements to tackle specific challenges and seize opportunities. We provide adaptable staffing solutions that align with your requirements. You can choose from our pool of meticulously vetted skilled professionals or allow us to create an integrated team equipped with advanced software and tools to ensure efficient and high-performance delivery of your projects. If you are a qualified industry expert with a solid work ethic and the adaptability to engage in both temporary and ongoing roles that match your expertise, we encourage you to express your interest by completing our recruitment forms with Quadrant today. By doing so, you open the door to exciting opportunities in a dynamic workforce environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Azure Marketplace No 
LawTrac No 
Mitratech LegalHold No 
Qmatic Experience Cloud Yes 
Qmatic Orchestra Yes 
Qwaiting Yes 

Integrations

Azure Marketplace Yes 
LawTrac Yes 
Mitratech LegalHold Yes 
Qmatic Experience Cloud No 
Qmatic Orchestra No 
Qwaiting No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Calabrio

Founded

1995

Country

United States

Website

www.calabrio.com/products/workforce-management/

Vendor Details

Company Name

Quadrant

Country

Australia

Website

www.quadrantworkforce.com

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Product Features

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management Yes 
Scheduling Yes 
Skills Tracking No 
Time & Attendance Yes 
Variable Workforce Yes 

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