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Average Ratings 3 Ratings

Total
ease
features
design
support

Description

An intuitive drag-and-drop screen designer allows users to craft a digital journey featuring tailored CSS and streamlined workflows for seamless processing. This platform comes equipped with ready-to-use industry and product-specific templates that can be modified with ease. By merging an easy-to-navigate user interface, an advanced process designer, and intelligent business rule engines, organizations can accelerate the implementation of their digital strategies. The tool supports the creation of responsive designs that function effectively across various devices, enhancing user engagement and providing a smooth experience. Customers are empowered to take charge of their journey, allowing for the conversion of spontaneous sales opportunities. Additionally, users can design sophisticated, integrated journeys with automated business rules that enable immediate fulfillment. By employing effective customer-centric methodologies, this solution breaks down silos and significantly shortens the time required to develop digital journeys by 70% through its codeless drag-and-drop functionality. Such capabilities not only streamline the design process but also ensure that businesses can adapt swiftly to changing market demands.

Description

Businesses that are customer-centric want to know which issues are affecting their customers' journey. It's difficult to create a data-driven strategy to address these issues effectively. Keatext gives a head-start by analyzing feedback, generating AI-based suggestions on what to tackle first and delivering them in a report that is ready to share. Assess your customer experience strengths and weaknesses based on the impact they have on customer satisfaction. AI-based recommendations will bring you the most important issues. Get an executive summary using GPT's language-generation to deliver Keatext recommendations in a report that's ready to share. Monitor and discover trends in customer satisfaction with a customizable dashboard. Connect to your preferred platform such as Zendesk Surveymonkey ServiceNow Qualtrics.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

IDfy Yes 
Kixie PowerCall & SMS Yes 
Quickwork No 
ServiceNow No 
SurveyMonkey No 
Zendesk No 

Integrations

IDfy No 
Kixie PowerCall & SMS No 
Quickwork Yes 
ServiceNow Yes 
SurveyMonkey Yes 
Zendesk Yes 

Pricing Details

$15.00/month/user
Free Trial Yes 
Free Version Yes 

Pricing Details

$550/month
Basic plan: Starting at $599/month. For small teams researching limited reviews, surveys, support tickets, etc.

Pro plan: Starting at $999/month. For ongoing analysis and better control of your customer feedback.

Enterprise plan: Custom price starting at $1650/month. For organizations seeking enterprise-grade insights and analytics.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Acidaes Solutions

Founded

2001

Country

India

Website

www.crmnext.com

Vendor Details

Company Name

Keatext

Founded

2010

Country

Canada

Website

www.keatext.ai/

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare Yes 
For Sales Yes 
For eCommerce Yes 
Image Recognition No 
Machine Learning Yes 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Experience Management

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

NPS

Predictive Analytics

AI / Machine Learning Yes 
Benchmarking Yes 
Data Blending No 
Data Mining Yes 
Demand Forecasting No 
For Education No 
For Healthcare Yes 
Modeling & Simulation No 
Sentiment Analysis Yes 

Text Mining

Boolean Queries Yes 
Document Filtering Yes 
Graphical Data Presentation Yes 
Language Detection Yes 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization No 
Tagging Yes 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering Yes 

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