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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Your service department must be responsive to customers' needs and provide transparency. CRM for SYSPRO was designed for distributors and manufacturers. It gives your teams the tools to provide better service and assistance at every stage of your customers' journey, from initial purchase to becoming advocates. CRM for SYSPRO was designed for distributors and manufacturers who rely on loyalty, operational efficiency, quality, and customer service. Our integrated solution pulls data from every customer interaction, SYSPRO and other connected systems to help you build a customer-centric company. Our unique solution includes all the features that you would expect from a CRM system, plus some tools specifically designed to support recalls of lotted or serialized products, manage warranty contracts, and facilitate remote and in-house maintenance.

Description

An enterprise-level, all-encompassing platform for managing customer experiences is tailored to enhance organizations focused on customer satisfaction, operating from a private cloud call center. The evolving landscape of consumer expectations has introduced significant challenges for businesses striving to provide exceptional service. A staggering 90 percent of consumers review your website prior to engaging with your company, and an increasing number of customers prefer to communicate via digital channels such as web chat, SMS, chatbots, and social media. Mitel’s MiContact Center Business platform equips customers with the flexibility to connect through their chosen devices and preferred communication methods, while also providing agents and supervisors with the necessary tools to navigate today’s complex omnichannel customer journeys. This platform encompasses all essential features required to run a premier customer experience center, including an integrated Workflow Designer, Speech IVR, AI-driven Chatbots, Agent Assist capabilities, Interaction Recording, Quality Management, Workforce Management, and a multitude of additional resources to ensure seamless operations. Additionally, this comprehensive system not only streamlines processes but also enhances overall customer satisfaction by empowering organizations to adapt to the dynamic needs of their clientele.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alumio
Built2Buy
Codeless Platforms Alerting Software
Codeless Platforms BPA Platform
CommunityWFM
Creovai
Daisee
Dialogflow
Gong
Microsoft Excel
OfficeWatch Call Reporting
PBXDom
Peopleware
SYSPRO ERP
Skynamo
Tollring
Vergo
Verint Workforce Engagement
Visual Planning
WebRezPro

Integrations

Alumio
Built2Buy
Codeless Platforms Alerting Software
Codeless Platforms BPA Platform
CommunityWFM
Creovai
Daisee
Dialogflow
Gong
Microsoft Excel
OfficeWatch Call Reporting
PBXDom
Peopleware
SYSPRO ERP
Skynamo
Tollring
Vergo
Verint Workforce Engagement
Visual Planning
WebRezPro

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SYSPRO

Founded

1978

Country

United States

Website

www.syspro.com

Vendor Details

Company Name

Mitel Networks

Founded

1973

Country

Canada

Website

www.mitel.com/products/applications/contact-center/micontact-center-business

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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Alternatives

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