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Description
Mobile communication and payment solutions. Combine messaging channels such as WhatsApp with innovative payments to create Conversational Commerce. We help companies communicate. Our customers use voice, SMS, Voice, and the most popular chat apps, WhatsApp, Apple Business Chat, Google RCS, and WhatsApp. Let the AI bot handle the talking and start a conversation in the channel that your customers prefer. To increase conversions, integrate commerce into the conversation. CM.com is a payment service provider licensed by Apple Pay, Google Pay and WeChat Pay. It offers a variety of options for all channels with Apple Pay and Google Pay as well as Credit Cards and local payments such as Bancontact and Bancontact. CM.com also offers a ticketing platform that helps museums, stadiums and festivals sell and manage any type or ticket. The Customer Data Platform allows you to market on a personal level. Identity and esign solutions ensure authentication in all transactions
Description
Offer round-the-clock, human-like interactions in multiple languages across various platforms, ensuring that customer support and sales operations are automated without compromising on satisfaction. Reduce expenses and enhance productivity by delivering immediate human-level assistance at all hours. Most customer inquiries can be resolved without human involvement, with only the more complex issues being escalated to human representatives. This leads to improved conversion rates, as customers can more easily navigate and select the right products, reminiscent of the personalized service found in traditional retail environments. Capture customer engagement with tailored messages triggered by specific behaviors, such as adding items to their cart, visiting product pages, abandoning carts, or completing orders. Additionally, our bots are versatile and can be utilized on a wide range of platforms, including popular messaging apps like WhatsApp and Instagram, ensuring comprehensive communication coverage. By integrating these capabilities, businesses can create a seamless and efficient customer experience that bridges the gap between digital and personal interaction.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Facebook Messenger
Yes
WhatsApp
Yes
Dixa
No
Gmail
No
Google Pay
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Kustomer
No
LiveAgent
No
Paperform
Yes
Integrations
Facebook Messenger
Yes
WhatsApp
Yes
Dixa
Yes
Gmail
Yes
Google Pay
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Kustomer
Yes
LiveAgent
Yes
Paperform
No
Pricing Details
$0/month
Start for free
Free Trial
Yes
Free Version
Yes
Pricing Details
$50 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CM.com
Founded
1999
Country
Netherlands
Website
www.cm.com
Vendor Details
Company Name
Octocom
Website
www.octocom.ai/
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
No
Human Takeover
Yes
Inline Media / Videos
No
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
Yes
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
No
Social Media Integration
Yes
Cloud Communication Platform
Audio / Video Conferencing
No
Call Center
Yes
Call Recording
No
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
No
File Sharing
Yes
IVR / Voice Recognition
Yes
Contact Management
Activity Management
Yes
Appointment Management
No
Contact Database
Yes
Contact History
Yes
Contact Import/Export
Yes
Customer Pipeline
No
Email Marketing
Yes
Group Management
No
Interaction Tracking
Yes
Lead Management
Yes
Prospecting Tools
No
Sales Pipeline Management
No
Search / Filter
Yes
Segmentation
Yes
Shared Contacts
Yes
Social Media Integration
Yes
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
No
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
No
Virtual Assistant
Yes
Digital Signature
Audit Trail
Yes
Authentication
Yes
Auto Reminders
Yes
Customizable Templates
Yes
Document Analytics
Yes
Mobile Signature
Yes
Multi-Party Signing
Yes
Progress Tracking
Yes
Task Progress Tracking
Yes
Payment Processing
ACH Check Transactions
No
Bitcoin Compatible
No
Debit Card Support
Yes
Gift Card Management
No
Mobile Payments
Yes
Online Payments
Yes
POS Transactions
Yes
Receipt Printing
Yes
Recurring Billing
Yes
Signature Capture
No
SIP Trunk
Automatic Fail-over Routing
No
Call Data Records
Yes
Caller ID
Yes
Disaster Recovery
No
International Numbers
Yes
Multiple DID Options
Yes
PSTN Forwarding
Yes
Toll-Free Numbers
Yes
e911
Yes
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
Yes
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
Yes
Mobile Keywords
Yes
Polls / Voting
Yes
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
Yes
Text-to-Win
Yes
Ticketing
Barcode / Ticket Scanning
Yes
Box Office Management
No
Concessions Management
No
Customer Database
No
Event Management
Yes
Fundraising Management
Yes
General Admission
Yes
Kiosk Ticketing
Yes
Mobile Ticketing
Yes
Online Ticketing
Yes
Onsite Ticketing
Yes
POS
Yes
Print-at-Home
No
Reserved Seating
Yes
Season Tickets
Yes
Ticket Brokering
Yes
VIP & Discount Tickets
Yes
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
