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Description
The RMS System streamlines the records management processes within the agency. It enables concurrent real-time access across various departments, including Records, Property and Evidence, Dispatch, Investigations, and Corrections. Designed with user-friendliness in mind, the RMS is accessible for both sworn officers and clerical staff. Its intuitive layout features menus, toolbars, and help resources, creating an efficient workspace for all personnel involved in entering, accessing, and tracking incidents. The search functionalities of RMS allow users to query data based on names, locations, types of incidents, dates, shifts, license plates, and vehicles. Furthermore, RMS keeps an up-to-date Master Name database that encompasses a wide array of details such as addresses, associations, modus operandi, special tactics, vehicles, aliases, gang affiliations, employment history, and much more. This comprehensive data management ensures that personnel have quick access to vital information when needed.
Description
WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Computer Information Systems
Founded
1985
Country
United States
Website
www.cis.com
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/webfirst.html
Product Features
Law Enforcement
Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal