Spillman Flex Records Reviews

Summary: Avoid!!! Find something newer, less confusing, and much better equipped to handle the modern police agency. Integrating Spillman has been an absolute disaster from day one. Horrible system.

Positive: Unfortunately, from the very beginning of the role out of this system to our agency, there was very little positive to write about. It comes on (most of the time) and as I told my boss, at least we are getting successful prosecutions out of it... although we did that with handwritten reports as well.

Negative: For starters, the entire system looks like it is 40 years old. Everything from the layout, to the printed reports (which look like they came right off an electric typewriter) to the default fonts look antiquated compared to any modern RMS. Abbreviations and codes seem like something a 9th grader would make up. (FACIR = Forensic Image Request; MJERA = Marijuana Eradication; etc...) These issues aside, the need to bounce from screen to screen from the "Incident page" to the actual case management screen is not just confusing, but an absolute waste of time. Not to mention, the time it takes to complete the data entry, identify involvements, add evidence, etc.. has more than doubled since transitioning to Spillman. And of course, lets not forget to mention, there is no way to track undercover funds, no informant files, and routing cases back and forth (or as they call it the "Approval Status" even when nothing needs to be approved, it is literally who the case is with at any given time) is borderline insanity. The only people who feel transitioning to Spillman was a good idea is the midlevel management who sold the executive leadership on it. Not a single end user I've spoken to thinks it was a good decision.