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Description
Equip your team with essential resources to elevate customer satisfaction levels. Establish a set of questions, organize surveys, and gather feedback via SMS or email, while utilizing NPS dashboards to directly capture customer satisfaction data from your website and mobile applications. Analyze real-time CSAT and NPS metrics to enhance the overall customer experience. Streamline routine processes such as sending reminders and payment updates, while facilitating digital communication to foster engagement and maintain strong relationships with customers, vendors, and employees alike. Create your online surveys in just a few minutes, ensuring accessibility across all devices. Observe survey outcomes in a graphical format and in real-time. Customize your survey questions, schedule the surveys, and receive feedback through SMS, email, and mobile platforms while reviewing CSAT and NPS data on dynamic dashboards. CHI® Express provides you with the tools to assess customer experience, CSAT, and NPS metrics as they evolve. Transform your ideas into survey questions by determining the type of data you need and selecting the relevant question format. This approach not only improves engagement but also provides invaluable insights into customer preferences and behaviors.
Description
Arrange and allocate tasks while allowing Mokapen to keep you updated on your schedule. You can sort by team or member for your review sessions, and see all your tasks organized visually in a Kanban format. This interactive display allows for easy movement and management of tasks. Build your organization and collaborate freely with anyone, whether they are part of a large corporation, a medium-sized business, or a freelancer. Keep track of deadlines seamlessly using a distinctive CRM platform that works for both office and remote environments, ensuring you stay organized at all times. Enhance your efficiency and streamline your workflow, as automated processes will handle everything else for you, freeing up valuable time for your team to focus on what matters most. Embrace this system to elevate your productivity and collaboration to new heights.
API Access
Has API
API Access
Has API
Integrations
Google Calendar
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€29 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Logica Infotech Services
Founded
2010
Country
India
Website
www.chiexpress.net
Vendor Details
Company Name
Mokapen
Founded
2019
Country
Italy
Website
mokapen.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
